Supervisor, Teaching Operations

Teaching Services Supervisor

Home-based

Job Description: Supervisor, Teaching Operations

Company Summary:

With more than 24,000 employees across the globe, Pearson is the world’s learning company, providing a range of products and services that help people make progress in their lives through learning.

Since 2001, our Pearson Virtual School division has reimagined K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; International Connections Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

Our company culture is built around our purpose, which is to “add life to a lifetime to learning” and a set of values that drive us to: ask why, ask what if, earn trust, deliver quality, and make our mark.

Position Summary:

Working from home, the Teaching Services Supervisor role will focus on teacher effectiveness and student success. Responsibilities for this role include hiring and onboarding, professional development, daily supervision and evaluation for staff, managing customer relationships, and departmental projects as assigned. The Supervisor will report to the Manager of Teaching Operations.

Primary Responsibilities:

• Interview, hire, train, and supervise a team of direct reports staff members who work from their homes and teach students online;
• Ensure and monitor intervention in the case of low student participation/performance;
• Collaborate with Pearson colleagues to develop and implement policies and procedures;
• Communicate and collaborate effectively with Connections Academy school leaders and Teacher Managers to ensure full implementation of program policies and procedures by staff;
• Conduct performance evaluations for a team of up to ten staff members by providing high-quality written and verbal feedback on a regular basis;
• Ensure that staff exhibit and maintain a high level of professionalism, instructional support, and customer service;
• Maintain a high level of communication with staff, meeting as scheduled, to ensure compliance with departmental and program expectations, facilitate team collaboration, and to provide support;
• Assist direct reports in the understanding of certification and professional development requirements and monitor to ensure completion;
• Assist staff with implementing any program changes and/or new software applications;
• Develop and host training sessions for staff as needed;
• Assist the Leadership Team in creating IA’s and documents for assignments and communications with schools;
• Develop and maintain a positive working relationship between the Teaching Services team and the schools and programs they are serving;
• Exemplify the company’s values; and
• Additional duties as assigned.

Pearson Virtual Schools is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided to you by the company as a full-time employee:

• Laptop
• Headset

The following equipment will need to be provided by you, as the employee, when working from home:

• 2nd monitor
• Mouse
• Keyboard

Requirements:

• Minimum of 3 years teaching experience (virtual teaching experience preferred)
• Experience supervising substitutes or teachers in an academic setting preferred.
• Master’s degree in a related field preferred
• Valid teaching credential required (any state)
• Strong leadership qualities and a commitment to accountability toward student performance outcomes
• Proven ability to analyze and interpret performance-based data
• Comfortable presenting information to both small and large groups
• Technologically proficient (especially with the use of Microsoft Office and Google Apps)
• Customer focused approach, with excellent communication skills, both oral and written
• Innovative and creative problem solver, with a high degree of adaptability and flexibility to shift priorities
• Demonstrated ability to manage multiple projects simultaneously and thrive in a fast-paced environment
• Team player- demonstrated ability to collaborate with colleagues and delegate responsibility to accomplish objectives
• Some travel may be required

Key Capabilities:

• Customer Focused – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
• Delivering Financial Results – A strong track record of delivering against budgets and commitments.
• Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
• Building a strong team - Creates strong morale and inclusive spirit within team, proactively addresses team performance and communication challenges and blends new people into teams when needed. Has a track record of hiring and quickly and effectively onboarding great talent. Demonstrated success developing and promoting talent.
• Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.
• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and leveraging new opportunities.

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $50,000-$55,000. This position is eligible to participate in an annual incentive program. Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: LEARNING DELIVERY

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 6660