Vice President Production Operations (Remote)

At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Vice President of Production Operations reports to the Sr. Vice President, Head of Evaluation Systems. The position is responsible for the operational functions that power Evaluations System’s growth, strategy, and daily operations. This role works closely with the SVP, Head of Evaluation Systems to deploy operational strategies to expand and maintain Evaluations Systems status as the market leader in the teacher certification and licensure space. Specifically, this role is accountable for Evaluation Systems scoring, reporting, technology, call center, accommodations processing, test delivery, and test development related functions. These responsibilities require significant collaboration with other business units and functional areas to drive successful achievement of business goals. The performance of the VP, Production Operations will be measured using high-level and function specific KPIs – in addition to financial management targets.

SCOPE AND IMPACT OF JOB

Scope

Direct supervision with responsibility for operational and strategic success of:

• Scoring
• Reporting
• Technology
• Customer Service
• Accommodations processing
• Test delivery
• Test development related functions

Impact of Job

This is a critical role for the Evaluation Systems business. The person occupying this role will effectively manage the infrastructure of the business. It is expected that significant rigor will be applied to professionalizing and optimizing Evaluation System’s ability to provide best-in-class operational services for internal stakeholders. Flexible, fit-for-purpose operations is, and will continue to be, a significant competitive advantage for Evaluation Systems

This position will have its functional responsibilities conveyed over time. In addition, the position will require flexibility to work with the SVP, Head of Evaluation Systems on special projects, critical deliverables, and strategy. This position will be involved in every aspect of Evaluation Systems business by virtue of the role and functional scope.

REQUIRED KNOWLEDGE AND EXPERIENCE

• Prefer masters level graduate degree (i.e., MBA, M.A.) although not required
• Requires significant management experience; typically, at least 10 years of relevant experience required
• Requires an outcome focused, self-starter
• Requires familiarity with standardized high-stakes assessment or similar industries

Skills/knowledge/abilities :

• Excellent verbal and written communication, facilitation, organizational and problem-solving skills required
• Demonstrates a vision of the future and provides the leadership to achieve the desired outcomes
• Works collaboratively with senior management and peers
• Promotes a culture of “team” within his/her operating unit and among peer organizations
• Ability to act decisively when the situation demands
• Maintains an awareness of priorities and directs resources accordingly
• Skill to oversee the financial health of his/her organization
• Excellent analytical skills with the ability to determine quality or efficiency improvement opportunities through process change or automation
• Objective, open-minded, “out-of-the-box” thinker, change agent
• Execution focused with an ability to get the job done

PRIMARY RESPONSIBILITIES:

Business and Operational Management

• Identify opportunities to improve efficiencies through change in process or use of new or existing tools.
• Lead teams in efforts directly or indirectly to achieve sustainable long-term improvements.
• Develop and monitor operational and productivity goals and objectives in order to achieve targeted improvement goals within assigned teams.
• Manage daily, weekly, and ongoing projects and objectives to ensure timely completion
• Implement quality and robust process into everything that we do
• Provide leadership, guidance, and management for all assigned operational areas
• Responsible for all of Evaluation Systems’ operational execution

Collaboration

• Work with Evaluation Systems VPs and other operating groups to operate, maintain, and grow the Evaluation Systems business.
• Understand, balance, and prioritize projects and initiatives from all parts of the business.
• Provide transparency into how we are performing and challenges that we are facing – be a business partner to other Evaluation Systems functions.

Developing and Maintaining Strategy

• Work with the SVP, Head of Evaluations Systems on developing strategies, long range planning, setting multi-year objectives and achieving greater operational efficiency.
• Maintain understanding of the strategies, direction, priorities, business drivers, critical success factors and central business issues facing the business.
• Work with the other VPs to collaborate on future capabilities and communicate the vision and strategy of Evaluations Systems.
• Work with other VPs to create and align long-term strategic goals.
• Manage the technology team to provide input into requirements and project direction for new automation tools.
• Map and understand the Evaluation System’s value chain – driving increased satisfaction for Evaluation System’s clients and competitive advantage.

Reporting

• Cascade key information throughout Evaluation Systems to provide people deeper insights needed to better manage the quality, speed and efficiency of efforts over time.
• Develop monthly reports summarizing accomplishments, plans and potential issues with key KPIs.
• Guide the Value Chain Management team to track and maintain documentation depicting any improvements and cost reduction results.

As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $150,000 - $185,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: GENERAL BUSINESS OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 7847

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