Concierge (Full Time & On Call)

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Inn at Spanish Bay Concierge is responsible for the guest arrival experience, working with guests in advance, as well as, assisting guests and day visitors while they are on-site. As a Concierge, you will facilitate and perform various bookings, requests and procedures daily to ensure we meet our Mission Statement “to exceed the guest’s expectation by providing a once in a lifetime experience, every time”.

Essential Duties & Responsibilities:

• Escort Guests to their room upon arrival, recommend and assist in booking dining, spa, golf, tours/activities, transportation etc.
• Effectively balance a high level of multi-tasking of various situations and requests while completing check-lists at the Guest Services desk.
• Anticipate the needs of our guests and identify what to best recommend by utilizing their resort and Monterey peninsula knowledge.
• Ability to stay well informed about hotel, local activities, restaurants, services and other attractions.
• Basic clerical skills in order to assist guest with business needs.

Absolutely Required Skills:

• Excellent customer service skills.
• Must be able to handle large volume of tasks in a fast pace work environment.
• Must be able to work in a physically demanding environment, such as walking and standing excessively and lifting/pushing/pulling 20-50 lbs. frequently.
• Must be team oriented, driven to overcome stressful situations by problem solving and passionate about serving people.
• Ability to work a varied and flexible schedule.

Desired Skills:

• High school diploma or equivalent and some college preferred.
• Knowledge of the Pebble Beach Resorts and the Monterey peninsula.
• Knowledge of Springer Miller System, HotSOS, Microsoft Outlook and Excel.

Physical Requirements:

Ability to stand or sit for long periods of time and move frequently from area to area often with use of stairs. Ability to bend, stoop, crouch, and reach with hands and arms. Regularly lift and/or move up to 50 pounds and occasionally lift and/or move over 50 pounds. Repetitive hand use and firm grasping is required.

Why work for us:

• Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state-of-the-art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.
• Golf on the greatest courses. Even if you don’t golf, you’ll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.
• Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.
• Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.

COVID UPDATE: All employees agree the health and safety of our team and guests is our number one priority. All employees may be required to submit to a temperature test and health survey process daily, prior to the beginning of their shifts. Employees agree to complete a comprehensive training program that outlines new standards on COVID-19 safety and sanitization protocols before the beginning of the employees first scheduled shift. Employees must commit to wearing their required departmental Personal Protective Equipment (PPE) during their shifts and to adhere to social distancing protocols, as well as all PBC health and sanitation guidelines.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.