Skillbridge Intern, Practice Manager

DescriptionSkillBridge---90-180 Day Job Training/Internship Program for Military personnel transitioning to civilian life.The Department of Defense SkillBridge program is an opportunity for SERVICE MEMBERS to gain valuable civilian work experience with the Department of Homeland Security (DHS) during their last 180 days of service. SkillBridge connects service members with DHS Components in real-world job experiences.REQUIRED QUALIFICATIONS:Has served at least 180 days on active dutyHas taken any service TAPS/TGPSHas attended or participated in an ethics brief within the last 12 monthsHas received Unit Commander approval to participate in the DoD SkillBridge ProgramWill receive an anticipated honorable discharge from active military serviceHere we Grow! Because the need to care for children in this age is growing and changing, we are looking for intelligent and caring SkillBridgeInterns who will join a mission-driven group that is focused on the health of children and the well-being of the family from an operational perspective. Our healthcare practice has grown from its South Florida roots since 1955 across Texas, California, Arizona, Pennsylvania, New York, New Jersey, Oregon and there is more to come. At Pediatric Associates (PA), our employees receive competitive salary, a generous PTO program, competitive benefits including a 401K. With over 65 years of providing LOVING CARE to our patients, we offer the stability and security of an established practice with the excitement of a growing healthcare organization.The roles available with PA are limitless! Whether you are pursuing a clinical role such as a Medical Assistant, Physician Assistant, APRN, MD, something in Medical Practice Business Operations or in our corporate areas, HR, IT, Revenue Cycle, Finance, etc. we want to hear from you.Apply online, to hear from one of our veterans turned recruiters through Skillbridge and learn why this is a rewarding career move for you! This is a wonderful time to join our Big Orange PA Family!Benefits at a glance:3 Comprehensive Medical PlansPart Time Medical PlanDentalVisionBasic Life and Accidental Death and Dismemberment (AD&D) Company PaidLong Term Disability (LTD) Company PaidShort Term Disability (STD)Voluntary Term Life Insurance (Employee/Spouse/Child)401K Retirement PlanVoluntary Benefit PlansLife Assistance Plan (EAP)Tuition ReimbursementPaid Time OffPaid HolidaysThough the successful completion of the training program does not guarantee job placement, the program is designed to transition the intern into a permanent or contractor position with the Pediatric Associates Family of Companies. Don't delay, meet us today!DETAILS ABOUT FULL-TIME POSITION AFTER SKILLBRIDGE IS AS FOLLOWS:FLSA STATUS: ExemptPRIMARY FUNCTION: Administer, direct and coordinates activities relating to the operation of the medical office including financial key operational performance measures, scheduling, front and clinical operations and staffing, facility maintenance and inventory management, charge posting and other administrative tasks.SUPERVISION RECEIVED: Reports directly to the Lead Physician, Director of Front Office Operations and Clinical Services.SUPERVISORY RESPONSIBILITIES: Exercises supervision over the training, performance and evaluation of the complete office staff including receptionists, medical assistants, scribes and lab technicians. TYPICAL WORKING CONDITIONS: Working in an office environment. May require sitting or standing for long periods; also stooping, bending and stretching for files and supplies. Occasionally lifting files, boxes weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate calculator, copier, scanner e-mail and such other office equipment as necessary. Must be able to communicate clearly. It is necessary to view and type on computer screens for long periods and to work in a high volume environmentESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all the duties that may be assigned.)Ensure staffing levels to maintain efficiency of office operations. Completes annual employee evaluations, manages new hires and staff development.Promotes Pediatric Associates Core Values and a constructive, productive and positive work environment. Creates weekly employee schedules and delegates office responsibilities.Schedules, coordinates, and conducts monthly staff meetings to educate the staff on all new initiatives and policies. Actively participates in the evaluation and improvement of the patient care flow and work efficiency. Manages all medical equipment and supply inventory appropriately. Performs vaccine refrigeration monitoring and reporting. Manages vaccine storage and inventory as per regulatory and organizational policy.Manage needs of IT support services and technology equipment for office operations. Coordinates facility repairs and support services along with routine cleaning maintenance.Maintains the clinical area in accordance with AAAHC standards and Pediatric Associates infection control program. Manages overall patient experience using AIDET Promotes and provides great customer service to patients and families and supervises that the staff also provides a high level customer service. Demonstrates the knowledge and understanding of office budget and goalsManage review bins to ensure efficient processing. Manages DME requirements along with regulatory form requirements. Maintains clinician scheduling templates.Manages all front office operations including patient greeting, appointment scheduling, check-in, check-out, patient tracking, copay collections, patient balances.Complete and reconcile all daily reports, including Duplicate Charge Report, Missing Charge Report, Missing Office Visit Report, NP/PA Report, Copay Report, as well as the EDI Report.Proficient in the following PA department applications: TrackIT, ProcureIT, Concur, IT ServiceNow, Qgenda.Schedules appointments according to office scheduling policiesGreets patients and visitors in a prompt, courteous and helpful mannerScans, uploads and distributes chart documents in document managerManages insurance verification processes from eligibility to practice management entryManages charge and payment postingManages effective communication for all staff and clinicians via e-mail and routine meetings.Manage Employee Appreciation to budget accordingly.Identifies, analyzes and solves problemsManages efficient patient flowManages and resolves staff conflicts diplomatically and professionally.Strives to achieve the goals set by the office budget Makes bank deposits as necessaryAdheres to all PA policies and procedures, PA Code of Conduct as well as PA Employee Handbook.Performs all other duties as assigned.POLICIES AND PROCESSESActs as compliance liaison enforcing policies and proceduresDemonstrates the knowledge and understanding of office budget and goalsUnderstands performance evaluations and corrective action processingCompetent to counsel employees as needed Completes all PA University mandatory courses by designated deadlinesEnsures Pediatric Associates practices and protocols are in place throughout the office for check-in, check-out, phones, postings, deposits, etc.Manages and orders office suppliesINTERPERSONAL AND COMMUNICATION SKILLSIs tactful, diplomatic, cooperative and shares information with othersCommunicates via e-mail in a timely and effective mannerAssists the manager with calls from patients, hospitals and other doctor’s offices.Communicates well with office manager, the local management team and supports all providers and staffAssists managers with customer service issues, i.e.: conflicts/disputes, incidents/accidents.PROFESSIONALISMAdheres to high ethical behaviorLeads by exampleUpholds Pediatric Associates Core ValuesPERFORMANCE REQUIREMENTS:Education: High School Diploma or equivalent. Associates or Bachelor’s degree desired.Licensure: Active CPR certification required.Experience: Prefer two years of work experience in a medical office setting. Knowledge of computer and medical terminology desired.Licensure: Active CPR certification required.Experience: Prefer two years of work experience in a medical office setting. Knowledge of computer and medical terminology desired.*Being fully vaccinated against COVID-19 is required unless approved for a medical or religious exemption.PI215089690