Guest Service Assoicate

Description

Peju Winery is a family owned and operated company located in Rutherford. We farm organically and sustainably, craft wines from our estate-grown vineyards and host our guest with memorable experiences. Our culture and workplace is friendly, team oriented and family focused. We have been voted a Best Place to Work four years running by the North Bay Business Journal!  

Summary/Purpose: 

Come be a part of making every guest’s day bright and warm! We are looking for a stellar Full Time Guest Service Associate for our Peju Tasting Room located in Rutherford. Our Guest Service Associates are the first point of contact for guests. As a Guest Service Associate, you will assist in creating a tasting experience for guests that results in a long-term relationship with you and the winery, and inspires guests share their experience with others as the highlight of their trip to the Napa Valley. We invite individuals who possess a friendly, gracious and warm approach, and who genuinely enjoy connecting and serving guests, to apply.

Essential Duties/Responsibilities:

• Ability to greet guests with a smile, a warm welcoming and delightful manner. Ability to be yourself, be engaging, have fun and create memorable moments for guests. 
• Ability to share with guests our winery and family history and educate them about our wines. 
• Ability to anticipate and respond to guest expectations and requests in order to prioritize guest satisfaction above all else.
• Ability to respond spontaneously and entertain and educate guests; ability to present a fresh and personalized experience to every guest.
• Ability to offer guests products and other purchasing opportunities and effectively convert them to Peju Wine Club Members. Ability to promote current offers, experiences, clubs and special seated tasting.
• Ability to utilize POS registers to manage reservations, process purchases, carry out and shipping and accurately input guest information. 
• Assist team member and guests with sale transactions, wine club sign ups or wine pick-ups. Complete shipping orders as requested.
• Ability to work with a sense of urgency imperceptible to guests.  
• Maintain and restock merchandise displays and point of sale material as needed.
• Must be able to be a team player and assist in other duties as needed to support the business.

Requirements

• High school diploma required, some college education preferred.
• Previous guest service experience in luxury retail, restaurant, or hotel experience or guest service oriented role.
• Experience using retail point of sale systems highly desirable, AMS preferred.
• Ability to consistently present yourself in a professional and polished manner, consistent with our brand and Standards of Appearance. 
• In all endeavors, demonstrates attention to quality, an entrepreneurial spirit, transparency and openness, respect, and integrity. 
• Coachable willingness and eagerness to learn and perform company requirements. Inquisitive and asks questions to ensure understanding. 
• Positive and humble attitude; ability to work well independently as well as harmoniously with a team. 
• Ability to work weekends and holidays is required 
• Ability to stand for long periods of time. 
• Must be 21 years of age.