Claim Support Supervisor

You spend at least a third of your day at your job. You might as well spend it doing something you really love while working with a team you really enjoy being with, right? That’s the kind of atmosphere we offer at Pekin Insurance—fun, fast-paced, gratifying, supportive, and collaborative. 

Of course, it’s not all fun and games. Insurance is a serious business, and we pride ourselves on making people’s lives whole again after a major disaster or even a fender bender.  It’s that sense of helping people that makes our team want to do our best every day. 

If you want to be excited about starting your workday and are ready to make a real difference in people’s lives, this could be the right spot for you.

See what Pekin Insurance has to offer by viewing a short video here. 

Position Overview

The Claim Support Supervisor position is responsible for overseeing Claim Support employees. This involves training, instructing, and answering questions of staff at the home office and service offices regarding proper claim procedures, operating equipment, and correct telephone procedures.

Essential Job Functions

• Supervises Claim Support team which includes overseeing workloads, ensuring that work is completed timely and accurately, conducting quarterly department meetings, approving time-off requests while ensuring adequate staffing and approving bi-weekly timesheets
• Interviews and makes hiring decisions for Claim Support open positions
• Tracks and completes performance appraisals for Claim Support employees at the home office
• Submits reinsurance first reports of claims, processes monthly P&C reinsurance bills by calculating the amount due, updating the claim software to reflect payments and changes in the recoverable, and sending the bill to the reinsurer
• Monitors claims for reinsurance reimbursements
• Monitors Department of Insurance complaints for timely and proper completion
• Processes stop pays on claim drafts, financial changes and payment movement
• Runs quarterly reports for the AVP of Claim Operations and maintains data files
• Prepare reports for department management as needed
• Runs and monitors monthly Call Center reports for department management
• Creates Microsoft Word and Excel templates for department letters and forms
• Assists training with new P&C Claim staff
• Serves as a back-up to Claim Administrative Assistant
• Serves as a Department Admin for systems setup
• Assists Claim Services Manager with department projects
• Performs other duties as assigned

Education & Experience

• Associates degree or equivalent experience required
• Typically requires 5 years of industry experience

Certifications & Licenses

• Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU) designation preferred

Knowledge, Skills & Abilities

Demonstrated ability to:

• Plan, assign, and/or supervise the work of others
• Work evenings, nights, and/or weekends as necessary
• Communicates effectively in both oral and written form
• Analyze, organize, and prioritize work while meeting multiple deadlines
• Define problems, collect data, establish facts, and draw valid conclusions
• Process and handle confidential information with discretion 

Demonstrated knowledge of:

• Claim software – Guidewire and Legacy Claim Systems
• Microsoft Office software