What are the responsibilities and job description for the Collections Coordinator position at Pella Corporation?
Who Is Pella Corporation?
In the small Dutch Community of Pella, Iowa in 1925, Pete and Lucille Kuyper invested in a new invention – a window screen that rolled up and down like a shade. The couple went on to found a company based on the principles of traditional American values, integrity and the desire to enrich the homes and lives of our customers.
Today, Pella Corporation is still privately owned and continues to be a leader in technology and product innovation. In fact, they've been awarded more than 150 product and design patents. And the team at Pella is as committed as ever to continuing the company's proud heritage of building innovative windows and doors.
At Pella, we want to help you find what makes you an extraordinary team member. That’s why we offer individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development.
Our national brand is supported by 8,000 team members at 17 manufacturing sites and 90 sales branches across the country who are dedicated to serving our customers with Pella Passion — a way of being that inspires us to go above and beyond for each other, our customers, and our communities. Pella Passion has guided our actions for 95 years and will carry us forward as we capture the rare blend of inspired design and exceptional detail in our work and our lives.
SUMMARY
The Collections Coordinator is primarily responsible for managing an assigned portfolio of customer accounts of which the collection of outstanding balances is the main focus. Included within the primary responsibility are the knowledge and practical application of sound collections principles and practices acquired and applied thorough knowledge of state and federal laws regulating the construction industry lien laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but not limited to:
- Manage accounts in assigned portfolio through the collection timeline and employ sound and appropriate collection techniques to collect outstanding balances.
- Work in a team environment to meet and improve DSO goals.
- Minimize bad debt loss through the management of sales against assigned credit limits and prior sales activity.
- Rationalizes payment plans with customers.
- Perform routine accounting reconciliations.
- Daily interaction with outside customers, sales teams, internal management, and functional peers verbally and in writing. Bring outstanding issues and accounts to resolution.
- Initiate final demands and recommend collection agency / legal partner placement.
- Investigate billing disputes and reconcile customer accounts/contracts with consumers, title companies, and contractors.
- Conduct weekly delinquency meetings. Recommend collection strategies and document action items identified during the meetings for distribution and follow up.
- Identify items that are approaching lien times per the appropriate state’s timeline and file the appropriate notices.
- Prepare Waivers of Lien, Letters of Direction, Satisfaction of Lien Requests or other applications for payment.
- Work with cash applications to ensure customers funds are posted timely and accurately.
- Document in collections module all actions taken and next steps on accounts.
- All other duties as assigned.
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Prior experience in commercial collections and industry knowledge is required. Two to three years related collections experience and/or training. The equivalent combination of education and experience is also acceptable. Prior experience in commercial collections a distributor / dealer environment is essential. Certification obtained through NACM or other recognized credit management program and/or education obtained through a certified Associate’s Degree program is a plus.
Computer Skills
- Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Knowledge of, Oracle,Great Plains, (PQM and OMS software for internal candidates) is required.
Communication Skills
- Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. The ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Professional Skills
- Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Mathematical Skills:
- The ability to compile and decipher information in spreadsheet format is essential. Must possess a strong aptitude for compiling, deciphering and relating financial information in various formats. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Physical Demands:
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary with the seasons.
Work Environment:
- Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.