Service Advisor Intern

Are you looking for a position where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy.   We exist to improve the living experience of our customers and enrich the lives of our team members.

Care is what sparks Pella Passion.  It’s our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer’s expectations. 

The Service Team at Pella Northland is focused on delighting customers who have existing Pella products by answering questions, resolving issues, and ensuring Pella is easy to do business with.  As a Customer Service Advisor Intern, you’ll support the team with metrics, analysis, system support and other special projects as assigned to support and drive efficiencies within the team and leave Pella with a deep appreciation of the importance of the customer experience. You’ll  have an opportunity to experience exposure to complex customer scenarios while learning how a focus on the customer experience can impact brand integrity long term.

This position will be temporary during the Summer of 2024 for a duration of 8 to 12 weeks, and approximately 30 to 40 hours per week.

Here’s what winning looks like in this role:

• Support the service team to provide quality customer service to internal and external customers, this may include:
  • Phone screening.
  • Email Support.
  • Web Services Requests (OSC).
• Utilize the Oracle Service Cloud platform to link customer and assign events to advisors.
• Complete data clean-up and analysis projects to support the team with metric clean up.
• Produce reports and metrics for review by the team daily/weekly/monthly.
• Special projects in support of the Service Advisor Supervisor, GM of Business Operations, and COO.
• Other duties as required.

Skills needed to win:

• Strong attention to detail
• Ability to multitask and excel in a fast-paced environment
• Customer Focused
• Strong Computer aptitude
• Positive Energy & Team Work Mentality
• Results Orientated, Goal Driven & Self Motivated
• Must have strong communication skills
• Excellent Written and Verbal English skills required
• Must possess a high school diploma or equivalent.  Must be actively enrolled a degree program.

And by the way, we're not stuffy or corporate around here. Here are some of the perks and benefits at Pella Northland: 

• Competitive compensation.
• Casual work environment.
• Gain Professional Experience in an industry you’ll LOVE.
• Contagiously positive company culture!
• Work for a widely recognized company with a great reputation!
   

Does all of this sound good to you? Make your next move! Apply now. 

Pella Northland is an Equal Opportunity Employer. Applicants receive consideration without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, veteran status, or any other factor prohibited by law.

If hired, you will be asked to produce proof that you have a legal right to work in the United States. Offers are contingent upon Pella Northland's pre-employment compliance, including, but not limited to: a criminal background check and pre-employment drug test.

Employment at Pella Northland is “At Will.” This means that, if you accept a job offer that Pella Northland extends to you, both you and Pella Northland will be able to terminate the relationship for any or no reason, at any time. This application is not a contract.