Trade support

Pella Products of Kansas City is hiring a Trade Account Support for business to business sales due to a significant amount of growth in the KC building industry.

PPKC values our team members and offers a total rewards package that supports the health, life, career and retirement of our team members.

The available plans and programs include :

• Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health, and telemed services.
• Wellness program and fitness device reimbursement with enrollment in a company offered medical plan.
• Additional options for dental (including orthodontia) and vision benefits, 100% company paid life insurance and long-term disability insurance with option to buy-up additional coverage health savings account & Short- Term Disability Insurance.
• 401(k) with company match with access to free financial planning and consulting services
• Paid Time Off and Volunteer Time Off

Summary :

We are looking for upbeat, motivated individuals to join our Trade Account Support. Account Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.

Responsibilities :

• Accurately ordering and quoting products
• Learn and retain product knowledge of Pella window and door products
• Use Salesforce CRM software and develop best practices to track all customer service interactions
• Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
• Be our client's advocate by responding promptly, following up, and being proactive with solutions
• Partner with internal departments to facilitate rapid problem solving for our customers
• Proactively support and interact with PPKC Sales Team

Qualifications :

• Industry Experience preferred but not required
• Strong, detail-oriented multitasker and adaptable can do team player who enjoys collaborating to find effective solutions
• Possess a thirst for product knowledge and driving determination to find a better way
• Ability to communicate clearly and concisely, both orally and in writing.
• Proficient with Microsoft office-based software applications with an ability to learn new programs
• Experience working in a sales driven company or partnering with a sales team

Last updated : 2024-03-04