School Based Navigation ( Case Management)

PERSONAL ENRICHMENT through MENTAL HEALTH SERVICES, INC.

Job Description and Performance Competency Evaluation

Department: Children’s Clinical Services

Position: School Based Navigator

Effective/Revision Date: 5/19, 12/21

PJD B

Employee Name:

Hire Date:

Evaluation Due Date

Non-Exempt      

Exposure Level: 2

Supervisor: Navigation Supervisor

Provides Supervision To: none

Reason for Evaluation:

Assessment Period

Annual

QUALIFICATIONS:

Master’s degree in social services or behavioral health field and one (1) year experience working with children and families or Bachelor’s degree in social services or behavioral health field with at least two (2) years of experience working with children and families. Bilingual capability and community and school based settings preferred.

PHYSICAL REQUIREMENTS:

Ability to see and hear in emergency situations. Ability to communicate orally and in writing. Ability to travel independently to various sites within the community. Must be able to complete all portions of NAPPI training that are assigned and perform any NAPPI techniques for which the employee has been trained.

JOB FUNCTION:

Dynamic Fast Paced Case Management within a National Proto Type System of Care Wraparound service model. Provides assessment, development of the Family Support Plan, and linkage and referral to community based services and resources to assist in the alleviation of assigned families identified needs and/or service barriers. Facilitates a working partnership with the families, and effective collaboration with community providers to strengthen the overall sustainability of the Family and their functional connectedness long term with supports and resources.

SPECIAL WORKING CONDITIONS:

Exposure to youths and families served in a variety of program conditions, which may include flexible hours, various case management duties, collaboration with community partners, and local travel. Exposure to a wide range of community environments outside the agency. This position will serve 2 identified schools, and the PCS Truancy Court.

AGE GROUP SERVED:

Infancy x

0 – 1 year

Toddler x

13 mos. – 2 years

Preschooler x

3 – 5 years

Elem. School x

6 – 11 years

Adolescence x

12-17 years of age

Middle Adult x

41-64 years of age

Young Adult x

18-40 years of age

Late Adult x

65 years of age & older

POSITION

STANDARD I

Job Competency and Productivity: (Essential job functions noted by *) Completes position responsibilities by following established guidelines and protocols within the appropriate time frame.

STANDARD II

Education/Development: Maintains education and development appropriate for position.

STANDARD III

Equipment and Technology: Demonstrates necessary skills to safely perform job.

STANDARD IV

Quality: Adheres to established agency and department guidelines and protocols. Supports PEMHS mission, vision and values. Demonstrates good skills in all forms of communication.

STANDARD I JOB COMPETENCY and PRODUCTIVITY

Meets Standard

Working

Towards

Standard

Below Standard

*

Responds to all telephone/electronic contacts, during assigned times, in a timely manner; responds to incoming referrals by contacting family within 2 business days to schedule an intake; assesses domains of need; develops effective Family Support Plan; completes a budget; provides community service and resource information and linkage appropriate to the identified needs of the family.

*

Completes all required documentation in a thorough, accurate, and timely manner: 1) Families are contacted within 2 business days; 2) Intake ppwk, Family Self Sufficiency Matrix assessment, and the Family Support Plan, and budget are reviewed at first visit to clarify domains of need and the role of the Navigator; 3) Progress Notes in Avatar are completed within one business day for any Navigation contact with or on behalf of a service recipient; 4) Required documents are scanned and attached to the client’s record in Avatar, the development and maintenance of the E record, and effective use of the E Signature by participant at the time of intake.

*

Provides Navigation/Case Management services for assigned caseload: 1) assists with assessment of appropriateness and effectiveness of services by conducting phone contacts and face to face visits with family; 2) maintains phone and/or face to face contact with provider agencies serving families to effectively collaborate for appropriate services; 3) advocates for and links family with other services and resources, both formal and informal, as indicated; 4) serves as coordinator of service network for family and involved providers; 5) takes any indicated action to reduce barriers to service utilization/access in circumstances in which service implementation has not occurred in a timely manner. 6.) works with collaborative partners for referral follow up, co location service delivery, and service coordination as indicated with PCSB and specifically the Transitional Zone Director and school social services; providing a weekly caseload report to school Administrators

*

Provides education in a family centered, youth guided approach for the family support plan and ensures that all information and referral data remains current: 1) provides updated information for team members’ community resource knowledge; 2) shares information verbally and or electronically.

*

Works cooperatively with Supervisors, Program Director, and PEMHS Accounting Dept. to determine need for Incidental Funds when indicated.

Works cooperatively with PEMHS Accounting to effectively disperse needed incidental funds when appropriate.

Provides back-up for team members Intake with data input required by PEMHS .

Completes other duties as required by program or agency needs.

STANDARD II EDUCATION / DEVELOPMENT

Meets Standard

Working

Towards

Standard

Below Standard

Completes all required basic orientation within the first three (3) months of employment.

Completes a minimum of thirty (30) hours of in-service training annually, including, but not limited to, training on the agency’s non-harassment policy, the agency’s Compliance Plan and Code of Conduct, NAPPI, CPR/First Aid, Infection Control, safety procedures, abuse reporting procedures, DCF HIPPA confidentiality, DCF DHH, Trauma Informed Care, Motivational Interviewing and Stages of Change.

Develops and maintains competency in age groups served.

Reports to Supervisor, Director, and/or Compliance Alert line any concerns regarding safety, potential abuse of individuals served by employees or agency, and regulatory requirements.

Develops and maintains competency in the use of the agency’s on-line training program; completes any on-line training recommended by supervisor.

STANDARD III EQUIPMENT and TECHNOLOGY

Meets Standard

Working

Towards

Standard

Below Standard

Demonstrates ability to operate basic office equipment accurately, including fax, telephone system, laptop/Netbook, and copier/scanner.

Operates personal computer, demonstrating ability to perform basic Word operations, Avatar and required E Record components

Safely operates agency or personal vehicle required for work related travel.

STANDARD IV QUALITY

Meets Standard

Working

Towards

Standard

Below Standard

Reports for scheduled work days, providing appropriate notice to immediate supervisor of any unscheduled absence and any variation in usual schedule (including “flexing” hours). Ensures provisions are made for coverage of duties when absent, and accurately records hours worked, including overtime.

Completes assigned duties with a minimum of direction from supervisor.

Completes duties in a thorough, timely manner.

Demonstrates initiative and enthusiasm in carrying out job duties.

Respects the confidential nature of service/client and personnel issues.

Utilizes appropriate channels and procedures to address concerns regarding the work environment.

Interacts and communicates with others in a way that promotes a positive and cooperative working environment.

Demonstrates the ability to follow agency policies and procedures when carrying out job duties; as well as representing the agency in a positive and professional manner; utilizing solution focused practices.

Participates in any quality improvement activities prescribed by the agency to continually improve individual or program performance.

Uses work time efficiently and productively.

Provides services that are effective and of a high quality: 1) reflective of the best practices of the community and profession; 2) support the strengths of the youth and family; 3) are culturally sensitive; 4) adheres to the given PCS rules specific to school site placement

Demonstrates willingness to adjust personal schedule in case of program needs.

I have reviewed these job requirements and verify that I can perform the minimum requirements and essential functions of this position.

Employee Signature: Date:

Supervisor Signature: Date:

Job Type: Full-time

Pay: $33,000.00 - $39,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Staff are asked to wear masks on campus and in the community for safety. Keep areas sanitized and get vaccinated if able.

Ability to commute/relocate:

• St. Petersburg, FL: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Social work: 1 year (Preferred)

Work Location: Multiple Locations