Dir Digital Payments Transform

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a Director, Digital Payment Transformation in Tysons, Virginia. The primary purpose of this role is to design the strategic vision, product strategy and roadmap for the digital payments transformation program inclusive of ACH, Wires, Bill Pay, Zelle, RTP, A2A other relevant digital payment platforms.  The goal of the program is to bring to our members best in class digital money movement experiences, reduce operational costs, improve efficiencies, enhance member loyalty and retention, and capture incremental money in motion.   This position will regularly interact with leaders and stakeholders across the credit union to discuss opportunities, strategic vision, roadmaps, and risk.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential  functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Develop the strategy and lead the program management and delivery  of new payment solutions including P2P and faster payment rails looking for future proof/ innovative technologies
•  Partner across the organization with Technology, User Experience, Lines of Business and Product leads, Digital Payment Operations, Fraud and Compliance to ensure new vendor solutions or newly built capabilities are designed and delivered as part a of holistic, world class transactional member experience
• Directly identify and lead the development of new digital payment third party vendor relationships including RFP processes, vendor selection, contract negotiation, overall relationship and risk management
• Optimize member experience journeys in direct collaboration with Digital Payment Operations,  Lines of Business and Product leads to move money fast in the least expensive way with best in class experience.
• Identify end-to-end opportunities that will position PenFed as a leader in Payments innovation and operational excellence in support of enterprise growth.
• Successfully manage, develop and execute - highly visible, innovative, complex, critical and strategic products/programs.
• Keep abreast of current and future trends in payments and transaction services.  Analyze the competitive market to identify and priorities key strategies.  Stay connected to the industry.
• Partner with Digital Payments Operations shaping future strategies, prioritizing initiatives to drive business improvement and managing strategic initiatives.
• Own and drive the payments strategy, vision and delivery by partnering across the credit union with key stakeholders
• Develop a comprehensive view of Payments risk including Fraud and Operational risk across channels to assess the impact on the Retail business and help prioritize future initiatives. 
•  Lead small and large engagements with Credit Risk, IT, Product, Fraud and Finance in the holistic evaluation, management, and execution of Money Movement initiatives.
• Lead infrastructure member-centered design solution roadmaps partnering with IT and other critical stakeholders.

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in economics, engineering, finance or related field required. Master’s Degree in Business is preferred.
• Direct experience with critical Payment platforms processes, business architecture and schemes are required.
• Minimum of twelve (12) years’ in financial services, retail banking or related field.
• Minimum of seven (7) years’ of experience with payments and money movement including ACH, wires and bill pay required.
• Minimum of five (5) years’ of program management experience with digital technologies and business with a strong consumer orientation.
• Demonstrated experience creating, developing and launching effective money movement and payment strategies.
• Minimum of five (5) years’ of direct management experience.
• Expertise and experience in defining and building out program strategies and roadmaps.
• Proven ability to address and persuade multiple constituencies including senior executives.
• Strong analytical, decision-making and problem-solving skills.
• Structured thinker, effective communicator with excellent written communication skills.

Supervisory Responsibility
This position will directly supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel
Ability to travel to various worksites and be on-call will be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-495-7921 OR 531-444-8329.