Emergency Telecommunications Operator

Penmac Staffing is currently seeking applicants for Telecommunications Operators in Ozark, MO. Qualified candidates will be receiving incident reports while simultaneously entering information into the computer. This may include operating dispatching equipment as assigned.

Essential Functions-Essential duties and responsibilities may include, but are not limited to the following

• Answer and respond appropriately to incoming public assistance and emergency calls from the general public or private alarm companies
• Determining calmly and effectively all critical information for processing a call including the nature of the call
• Determining what resources are needed to respond to an incident and transferring callers to the appropriate dispatching agency as necessary
• Interfacing with computer systems to input data and obtain additional information for various agencies as required
• Establishes call priorities based on the nature of the incoming calls
• Maintain status of currently dispatched resources
• Maintain accurate records of recording devices and computer operations as required
• Secures additional resources as needed.
• Read, interpret, and stay up to date on current procedures
• Utilize appropriate equipment necessary to perform job duties such as radios, computers, and TDD equipment.

Additional Responsibilities

• Learn and follow established procedures
• Use appropriate judgment when responding to incidents including emergency situations
• Learn to operate a communications equipment
• Prepare and maintain accurate written records
• Follow oral and written instructions or protocols

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Minimum Qualifications

• One-year of previous experience in communications/dispatch positions
• Previous communications experience may be substituted for previous experience in a high-volume call center
• High School Diploma, GED, or HISET required
• Eligible for and maintain current MULES certification
• Ability to deal with people in high stress situations
• Minimum typing speed of 40 WPM
• Ability to communicate clearly and effectively
• Maintain minimum hearing standards

Screening Requirements

• Character and Professional reference checks to include previous 10 years of work history
• Pre-Employment Drug Screen
• Nationwide Criminal Background Check
• Pre-Employment Testing
• Multiple rounds of interviews

Physical Demands and Work Environment

• Ability to operate, maneuver, and/or steer equipment and machinery requiring simple but continuous adjustments
• Ability to coordinate eyes, hands, feet, and limbs in performing skilled movements requiring accuracy
• Mild-Moderate physical work
• Ability to be seated for extended periods of time
• Ability to sustain long visual concentration

Pay and Schedule

• Bi-Weekly Pay Schedule
• 48 Hour One Week
• 36 Hours One Week
• Off Every Other weekend
• $18.00 Per Hour Starting
• 7:00 AM to 7:00 PM or 7:00 PM to 7:00 AM, scheduled will be determined based on employers needs

Benefits

• Penmac Staffing offers benefits from Day One
• Dental
• Health
• Includes no cost Telemedicine
• Vision
• Benefits after hire include
• Health, Dental, Vision
• 100% Company paid for the employee
• 50% Company paid for family
• Life Insurance
• Loggers Retirement

Apply online or in person at 729 West Mount Vernon, Nixa, MO. Resumes can be sent to nixa@penmac.com.

About Penmac Staffing

Penmac has been placing people first since 1988. Penmac is a premier supplier of staffing and human resource services. Over half a million people have walked through our doors seeking employment, education, and career training. Our more than 600 business clients depend on Penmac every day to keep their businesses productive and competitive. Penmac, an employee-owned company, operates 32 offices in eight states. Equal Opportunity Employer

America's Largest Employee-Owned Staffing Company

Salary : $18 - $0