What are the responsibilities and job description for the Talent Development Specialist position at Penn National Insurance?
Penn National Insurance has an amazing opportunity to join our incredible Training & Development Team! This is a unique position, requiring both system savvy and training and development skills. Experience with Oracle Learning is a plus!
The Talent Development Specialist is part of our incredible Human Resources team. The Talent Development Specialist will enjoy a flexible hybrid schedule (reporting as needed) to our Home Office in Harrisburg, PA. Of course, you can work in the office 5 days per week, too, if preferred. We pride ourselves on an excellent work / life balance.
The Talent Development Specialist is responsible for supporting the corporate talent development strategic plan. This position is responsible for the administration and maintenance of the learning module within the Oracle Human Resource Management system. Responsibilities include creating courses and programs within Oracle, assigning appropriate training courses, monitoring development and completion of training, administering professional designations, and providing professional support to the Director of Talent Development to include design support and implementation of training programs.
COMPETENCIES AND ESSENTIAL DUTIES OF THE TALENT DEVELOPMENT SPECIALIST
Business Acumen
- This position is responsible for understanding all processes within the talent development area and its application within Oracle, in order to provide appropriate support to the organization.
- Participates in change management communication development and assimilation of information to all employees on learning system changes.
- Utilizes various presentation techniques to transform subject matter material into easily understood training aids and material.
Negotiation
- Navigates negotiation of time and priority of training initiatives with both external vendors and internal employees.
- Seeks understanding of upcoming development projects and supports through Oracle learning management. This may require recommendation for system enhancements or alternative solutions.
- Provides direction and guidance to the organization on the professional designation program. This includes monitoring employee participation in professional development and navigating through pass/fail conversations.
Results Oriented
- Independently responsible for the administration of the corporate professional designation program. Communicates results through corporate communications and monitors expense payments.
- Meets project deadlines in support of corporate talent development initiatives.
- Provides support to the onboarding program and Oracle educational courses through the creation and evaluation of assessments and training needs.
- Maintains talent development resources within the Oracle learning system.
- Works with various departments (i.e. legal and IT security) on updating annual compliance and security training and protocols within Oracle learning system.
- Schedules/assigns learners for educational conferences/webinars as well as commercial underwriting 4 week onboarding schedule/curriculum.
Time & Priority Management
- Estimates time to complete individual assignments. Creates action plans associated with specific project assignments. Organizes and prioritizes personal work to meet assigned target dates. Successfully handles multiple concurrent assignments.
- Easily accommodates changing assignments, suggesting appropriate priorities to director as needed. Independently takes action to achieve goals beyond what is required, being proactive; makes constructive suggestions; actively participates in talent development initiatives.
- Ability to prioritize and change as needed, due to project demands and the nature of the talent landscape.
- Participates in HRIS system patches and upgrades as it relates to learning management system.
Decision Making
- Ownership of the Oracle learning management system, which requires integration with both internal client needs and external vendors.
- Serves as the Oracle help center for employee questions and issues as it relates to Oracle learning management system functionality.
- Collaborates with Human Resources System Specialist, IT and vendors on talent development projects.
Embraces Data Analytics
- Applies data to provide solutions to both common and complex business problems.
- Analyzes data and produces reports on metrics and trends for talent development.
- Manages data integrity and maintains the learning management system within Oracle HRIS.
Performs various projects requested or assigned by the Director, Talent Development.
CORPORATE CORE COMPETENCIES OF THE TALENT DEVELOPMENT SPECIALIST
Effectively Communicates and Connects
- Communicates and negotiates effectively with peers regarding work outcomes.
- Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.
- Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.
- Attentively listens and asks clarifying questions and paraphrases to enhance understanding.
- Build and nurture positive relationships within the workplace
Customer Focused
- Identifies explicit and implied customer needs .
- Asks probing questions to fully understand business requirements.
- Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.
- Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience.
- Owns resolution of customer experience outcome.
Talent Development Mindset
- Discuss technical and professional development with peers to gain suggestions for further development.
- Actively seek and act on opportunities to recognize peers for high performance.
- Stays alert to identify learning opportunities for self.
Demonstrates Adaptability
- Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.
- Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.
- Participate in and actively support change initiatives, and provide ideas to promote their success.
- Recognizes and manages an ambiguous work environment.
- Demonstrates flexibility in generating alternative solutions and recommendations.
Demonstrates Accountability
- Applies judgment in making decisions about own work and takes responsibility for actions.
- Demonstrates reliability by producing steady work results and delivering on commitments to team members on time.
- Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks.
- Understands the mission of the organization.
SPECIAL RELATIONSHIPS FOR THE TALENT DEVELOPMENT SPECIALIST
Interacts with all levels of the organization internally, as well as interaction with external entities, such as vendors and consultants.
QUALIFICATIONS OF THE TALENT DEVELOPMENT SPECIALIST
Education/ Credentials
- Bachelors’ degree preferred, but not required.
Experience
- Minimum of 5 years’ experience providing talent development support, preferably within a property and casualty environment.
- Experience managing talent development activities within a learning management system, with prior experience specific to Oracle learning management system is a plus.
Technical/Professional Knowledge
- Analytical skills sufficient to analyze data, draw valid conclusions, evaluate current circumstances and extrapolate to reasonable conclusion.
- Personal organization skills to handle multiple tasks with varied priorities in a changing environment.
- Advanced knowledge of Microsoft Excel.
- Ability to learn new systems and translate business needs into systemic processes.
- Demonstrated analytical and project management skills.
- JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to see and effectively use a computer monitor.
- Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
- Must be able to access and enter information accurately using automated systems.
- Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver’s license and be able to operate a motor vehicle.
- Must be able to travel, with overnight stays required.
