Salary Job Openings

IT Network Support Specialist

Penn Technical Staffing
Wilmington, DE Full Time
POSTED ON 7/28/2022 CLOSED ON 10/23/2023

Job Posting for IT Network Support Specialist at Penn Technical Staffing

A well-established industrial contractor located in Wilmington, DE is seeking a IT Support Specialist to join their team. This person will provide help desk Support for employees and remote laptop users. This experienced IT professional will respond to phone and e-mail correspondence to diagnose, troubleshoot, and fix end user problems on server/network, desktop or mainframe applications, software and hardware systems. Will analyze and document reported production outages/issues; determine severity, impact and nature of reported issues. Reset passwords according to information security guidelines; install new systems, peripherals, hardware and software. To assist in the daily operation and maintenance of helpdesk systems, to solve problems when able, and to redirect queries when appropriate.
Job Responsibilities:
  • Install, diagnose, repair, maintain, and upgrade computer hardware, software, and equipment
  • Address technical issues while taking accurate reports (maintenance records/logs of repair/maintenance schedules) in ticketing system
  • Image & deploy workstations, facilitate new user set-ups, and provide orientation and guidance on software and new equipment usage
  • Log interpretation experience
  • Address software migrations and basic networking issues on multiple on-site locations (Printers, Wi-Fi, Physical Networking), escalating as required.
  • IOS device troubleshooting & centralized mobile device management
  • Application installation, configuration, troubleshooting and removal
  • Ability to gather, analyze information and develop solutions for users
  • Provide issue escalation and technical evaluation
  • Organize and schedule upgrades and maintenance as required
  • Able to work independently and as part of a team.
  • Maintain confidentiality of company information
  • On-Call responsibilities and transportation required

Job Requirements:
  • Knowledge of Microsoft Windows® base operating systems (Windows 10 /11)
  • IPv4 Networking
  • VLAN working knowledge
  • Understanding of OSI model
  • Strong interpersonal and customer service skills a must!
  • Effective verbal and written communication skills a must!
  • Ability to remain patient and cool-tempered while interacting with a wide range of users with different levels of computer expertise
  • Excellent time-management skills and a proven ability to self-start and meet deadlines
  • Knowledge of Office 365 and related apps
  • Familiarity with Microsoft Windows® 2016, 2019 server OS.
  • Strong knowledge of cybersecurity and data privacy principles
  • Fundamentals of CMMC regulations a plus
  • Ability to function well in a high paced, and at times, stressful environment
  • Proficiency in English
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Salary.com Estimation for IT Network Support Specialist in Wilmington, DE
$48,156 to $62,888
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