Supportive Services Coordinator

Overview

The Supportive Services Coordinator is responsible for developing and implementing educational, social and empowering on-site programming that enhances the quality of lives for our residents while improving overall property operations.  They provide resources and referrals to residents to community agencies and programs that will help meet the residents’ needs and aid them in being successful tenants.  They ensure compliance with any and all reporting agencies. 

Responsibilities

• Coordinates the implementation of supportive service plans and the delivery of needed and appropriate programming and services at all assigned properties. 

• Maintains compliance with supportive service program requirements specific to each development.  Ensures that each assigned property is meeting the PMC Scorecard requirements and that all PMC, state and federal reporting is completed on-time. 
• Assesses residents’ needs and facilitates access to services and/or provides resources for residents.   
• Educates residents on lease obligations to assist them in being more successful tenants. 
• Proactively addresses rental delinquency issues, housekeeping issues and resident related issues which could attribute to high resident turnover or property damage. 
• Identify, network and collaborate with community agencies to provide programming and services that will educate and enhance the quality of the residents’ lives.  

Qualifications

Performance Metrics

• All PMC, state and federal reporting is completed on-time. 
• All Supportive Service program requirements are in compliance. 
• Supportive Service programming is of quality and meets the PMC Supportive Service Scorecard standards. 
• Improved property operations through Supportive Service provision

Required Education and Experience: 

• Bachelor’s degree in Social Services or related field or two to three years of experience in the Social Service field or related area.  
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties, on-call emergencies, trainings, etc.) 

Working Conditions: 

• Ability to work periodic flexible hours is required.  Ability to travel by plane and automobile is required.  
• Ability to work at property locations within or near transitional neighborhoods – again with the support of PMC. 
• Ability to climb stairs, take elevators, bend, squat and reach overhead.