What are the responsibilities and job description for the Property Manager position at Pennrose?
Overview
The Property Manager (“PM”) will have broad and in-depth general management responsibilities at their assigned apartment development(s).
The PM will supervise a site team consisting of administrative, supportive services and maintenance personnel at levels consistent with property resources. In some instances, the PM may be solely responsible for administrative tasks and may also perform supportive service tasks.
The PM will ensure their assigned apartment development(s) meets all financial goals as identified in the annual budget. The PM will relentlessly pursue full occupancy / collection of rent and optimize rental income following program requirements / market conditions thus being a responsible steward for the success of each property.
The PM will also ensure that all compliance covenants and supportive service requirements are consistently met and that all maintenance tasks are managed professionally, while maintaining a safe work environment. The PM will ensure the integrity of all financial and operations data /systems.
The PM will provide excellent customer service to residents thus encouraging long-term retention.
As site leader the PM will demonstrate professional leadership and will support the development and training of those supervised, and will diligently pursue their own professional development by fully utilizing the Pennrose Academy.
The PM will report to a Regional Property Manager.
Responsibilities
- Effectively manage rent increases, rent collections and the eviction process
- Consistently market the property to high standards, optimize curb appeal and successfully convert applicant traffic / waitlists to successful residency while meeting all Fair Housing requirements
- Understand all aspects of the affordable housing / market rate program features of the assigned property – optimize the financial and operational performance of the property within this construct
- Proactively manage housing partner subsidy programs /relationships
- Manage accounts receivable, accounts payable and cash to meet all obligations timely
- Monitor utility consumption and related expense – optimize the use of NWP system and responses
- Inspect the property daily – attend to maintenance needs and conditions being mindful of safety
- Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies – share best practices with colleagues
- Ensure team members are on-boarded effectively, trained, motivated and equipped to be successful stewards of the properties
- Work orders, preventive maintenance, apartment turns and the leasing of vacant apartment units-– all to be done within company policy timeframes
- Process re-certifications, build / manage credible waiting lists for each unit type – anticipate issues impacting occupancy and financial performance – meet deadlines – work proactively
- Own all aspects related to your apartment development
- Teach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management and the optimum use of technology / Mobile Maintenance/Yardi and Fair Housing and Risk Management initiatives
- Ensure property is prepared to excel at all property inspections, including agency and REAC without the need for surges in staff and spending, i.e. have property inspection ready at all times
- Complete those insurance administration tasks necessary to successfully conclude insurance claims
- Serve as a role model, mentor, coach and trusted resource to field staff and residents
- Ensure that Supportive Services program is successful and meets obligations
- Support the Pennrose Academy efforts to heighten the technical expertise of staff
Qualifications
Performance Metrics
- Property will successfully meet all aspects of the annual operating budget
- Employee retention will increase and staff competency will be improved
- Property inspection results will be consistently excellent
- Unit turnover and unit occupancy times will steadily improve as will tenant residency
- Insurance claim work will be administered timely and professionally
- Work order and preventative maintenance completions will meet PMC standards consistently
- Property will not experience insurance claims due to neglect on the part of staff
- Resident satisfaction surveys will yield consistently positive results
Required Education and Experience:
- High School Diploma / College degree a plus
- Four years of increasing property management responsibilities
- Knowledge of both affordable and market rate housing
- Industry training credentials which authenticate understanding of rental housing programs
- Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)
Working Conditions:
- Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.
- Ability to work at property locations within or near transitional neighborhoods
- Ability to climb stairs, take elevators, bend, squat and reach overhead.
