What are the responsibilities and job description for the Lead Scheduling Coordinator position at Penske?
Lead Scheduling Coordinator (**Job Number:** 2303962 )
Position Summary:
The Lead Scheduling Coordinator will serve as the customer’s primary contact with respect to fleet repair needs, have oversight of preventive maintenance compliance for the fleet, monitor and delegate work for the Scheduling Coordinators, and perform first level escalations for the team.
Major Responsibilities:
- Monitor and delegate tasks to associates including providing first level coaching on the process.
- Perform Quality Monitoring assessment for team members
- First level of escalation for repair orders
- Training and mentorship of new hires and current associates.
- Overflow support for all customer contacts and PM scheduling
- Other projects as assigned by the supervisor
- High School diploma or equivalent required, Associates / Bachelors degree preferred
- 2 plus years of customer service experience required
- Contact Center experience preferred
- Basic mechanical knowledge or technical school attendance preferred
- Excellent written and oral communication skills and interpersonal skills required
- Proficiency with computers including Microsoft Word, Excel, Outlook required
- Ability to multitask / prioritize work in a face paced call center environment required
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske’s product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.
:
**Primary Location** : United States-Pennsylvania-Reading
**Job** : Other Corporate
**Penske Oracle Job (US & CA only do not edit):** : PTL.Lead Scheduling Coordinator
**Req ID:** 2303962
Position Summary:
The Lead Scheduling Coordinator will serve as the customer’s primary contact with respect to fleet repair needs, have oversight of preventive maintenance compliance for the fleet, monitor and delegate work for the Scheduling Coordinators, and perform first level escalations for the team.
Major Responsibilities:
- Monitor and delegate tasks to associates including providing first level coaching on the process.
- Perform Quality Monitoring assessment for team members
- First level of escalation for repair orders
- Training and mentorship of new hires and current associates.
- Overflow support for all customer contacts and PM scheduling
- Other projects as assigned by the supervisor
- High School diploma or equivalent required, Associates / Bachelors degree preferred
- 2 plus years of customer service experience required
- Contact Center experience preferred
- Basic mechanical knowledge or technical school attendance preferred
- Excellent written and oral communication skills and interpersonal skills required
- Proficiency with computers including Microsoft Word, Excel, Outlook required
- Ability to multitask / prioritize work in a face paced call center environment required
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske’s product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.
:
**Primary Location** : United States-Pennsylvania-Reading
**Job** : Other Corporate
**Penske Oracle Job (US & CA only do not edit):** : PTL.Lead Scheduling Coordinator
**Req ID:** 2303962
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