Customer Service Rep

Job Description

Pentair has a job opportunity for you! Join us as a Customer Service Representative to join our team out of the Bishop Woods, WI location. You will be supporting sales by providing customer service and sales support. This involves processing sales orders received by mail, fax, or email and handling inquiries via phone or email regarding product, orders, pricing, customer relations and complaints.

What's in it for you?

• Starting pay between $20 - 23/hr.
• 25% employee stock purchase match up to $9,000/yr
• 11 paid holidays each year
• 2 weeks of vacation to start (accrued weekly) prorated based on hire date
• Medical, Dental and Vision Insurance
• Up to 5% 401k match starting day one of employment
• Tuition reimbursement to support your education goals

More details about the opportunity:

• Enter, monitor, and track customer purchase orders, including inputting data into a central data base to be used to fulfill orders.
• Provide exceptional customer service by demonstrating friendly, knowledgeable, reliable service.
• Communicates directly with customers. Answers phone calls and responds to inquiries.
• Responds to customer inquiries for pricing, part ordering information, order shipment and invoice information, quality/import/technical data, etc.
• Obtains information from customers and communicate to the appropriate departments - including part number revisions, forecasts, customer or internal requests, changes to shipment information, etc.
• Processes debit/credit memos and returned goods authorizations as required.
• Assists in processing, expediting, delaying, or communicating the status of open orders.
• Works with sister facilities to process, expedite, or delay sales transfer orders.

Other Qualifications

• Minimum of two years' experience in a customer service role
• High school diploma/ or equivalent
• Have exposure to ERP & CRM tools (e.g. JDE, SAP, Salesforce.com)
• Bi-lingual fluency in English and Spanish
• Experience with export shipping

Pentair is an Equal Opportunity Employer

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory