What are the responsibilities and job description for the PROGRAM DIRECTOR position at PeopleInc?
SUMMARY OF DUTIES
Responsible for ensuring that People Inc.’s Affordable Income Apartments adhere and are in compliance with Tax Credit Housing Regulatory Requirements. Responsible for providing training to Community Apartment Managers and Affordable Housing Program Administrator as a group, individually, and for new hires to the department as needed. Assists in rent up of new development as needed as well as recertifications at existing buildings. Responsible for covering sites when there is no manager. Responsible for ensuring confidentiality is strictly maintained concerning all agency related information.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
· Reviews policy and procedure for sites and corresponding forms. Updating as required.
· Accurately understands and trains staff as needed on processes required Tax Credit Housing and agency paperwork related to tenant selection through move-out procedures.
· Maintains accurate records and files, and maintains confidentiality of same
· Acts as a support for Affordable Housing Department, including orientation to site and requirements, through handling of ongoing issues
· Addresses inquiries promptly and professionally and actively participates in affordable housing marketing and community education
· Maintains ongoing training and professional development for department staff, provides periodic and routing training, as well as arranges for external training as needed. Ensures that Community Apartment Managers retain and maintain adequate credentials and skills for successful operation
· Ensures fiscal integrity of funds on-site through training, fiscal audits and standardized procedures
· Prepares and audits sites for government management reviews.
· Ensures operational integrity at sites via periodic file audits, observations, and tenant satisfaction processes
· Identifies proactively areas for service improvement, or potential problem issues. Works appropriately with department staff and supervisor to resolve issues and improve quality
· Maintains open communication with department staff through monthly staff meetings and frequent availability, including site visits at least monthly and attendance at periodic site events
· Participates and takes leadership role in department efforts, meetings and marketing. Provides cross-coverage for other sites and additional support as needed
· Complies with all agency policies and procedures
· Other duties as assigned
MINIMUM QUALIFICATIONS
· Bachelors degree and two years related experience and /or training
AND
· Tax Credit Specialist Certified
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, lease regulations and procedure manuals
· Ability to write routine reports and correspondence
· Ability to speak effectively before groups of tenant, employees and community groups/members to effectively market services
