What are the responsibilities and job description for the Customer Service Specialist position at Pepsico?
PBNA
Target Pay of ($22.35 7.5% quarterly bonus)
A career at PepsiCo means working in a culture where everyone's invited. Here, you can dare to be yourself. By showing up, you'll have the opportunity to learn, develop, and grow. Our supportive teams can fuel your professional goals to make a global impact. Join us. Dare for Better.
READY TO JOIN OUR PEPSICO FAMILY? APPLY NOW
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Great Benefits. Winning Culture. Growth Opportunities.
Target Pay of ($22.35 7.5% quarterly bonus)
- Medical, vision, and dental starting Day 1 - These offerings are available to full-time U.S. employees, including any eligible family members, domestic partners, and their children. Benefits can vary across location, length of employment, collective bargaining agreement and job status such as part-time or seasonal.
- Stability -- A Fortune 50 company that continues to grow
- Competitive pay, bonus opportunities, and mileage reimbursement
Are you hungry to be a part of the World's largest portfolio of billion-dollar food and beverage brands? Then now is the time to explore the opportunities of PepsiCo: what makes you unique makes us better. Together we perform with purpose!
A career at PepsiCo means working in a culture where everyone's invited. Here, you can dare to be yourself. By showing up, you'll have the opportunity to learn, develop, and grow. Our supportive teams can fuel your professional goals to make a global impact. Join us. Dare for Better.
What's different about Customer Service Specialist positions at PBNA?
- Comprehensive benefits package -- Including medical, vision, and dental starting Day 1, plus company-provided retirement benefits, PTO, bonus eligibility, and tuition reimbursement eligibility. These offerings are available to full-time U.S. employees, including any eligible family members, domestic partners, and their children. Benefits can vary across location, length of employment, collective bargaining agreement and job status such as part-time or seasonal.
- Stability -- We are a Fortune 50 company that continues to grow.
- Exceptional brand recognition and industry-leading technology to make your job easier.
- Task variety -- No two days are the same as you support a wide range of customers .
- Fast-paced environment where you can work independently.
- Robust employee development program -- Build a Career with PBNA.
- Competitive pay, bonus opportunities, and mileage reimbursement.
- Size and depth of Pepsi portfolio separates us from the competition -- including Pepsi, Mountain Dew, Gatorade, Pure Leaf, Lipton, and Starbucks.
- A people focused, high-energy culture.
Here's a bit more about what your job will be. Day to day you will:
- Be the primary store-level service and replenishment person to high-volume accounts such as supermarkets and mass merchants.
- Build displays, set up promotional materials, and get a workout by lifting, loading, pushing, and pulling cases ranging from 20-45 lbs.; position requires standing, walking, reaching, and squatting while merchandising product.
- Support Pepsi's strong safety culture by adhering to all safety standards and procedures.
- Build strong, positive customer relationships at the store level.
- Maintain high-quality product distribution, space allocation, and customer service in all assigned accounts in a consistent geo-territory.
- Maintain product inventory to standard and submit orders for future delivery.
- Merchandise store shelving, coolers, and displays and rotate products in the back room and on the shelf.
- Operate equipment for moving products (e.g., U-Boat, hand trucks, pallet jacks).
- Keep back-room stock in neat and orderly condition.
- Follow operating procedures (e.g., scan-in/scan-out, following designated route).
- Service accounts during pre-designated times; shifts often start as early (e.g., 4 am), may be long (e.g., 10 hours), and could include holidays and weekends.
- Work with minimal supervision while delivering exceptional customer service and demonstrating reliable and predictable attendance.
- Grow and develop your skills by incorporating feedback and coaching from the Territory Sales Representative, Merchandising Team Leads, and other leaders.
- Execute on in-store direction provided by Territory Sales Representative in your assigned accounts.
- Collaborate and share feedback with a team that includes the Territory Sales Representative, Merchandisers, and other Customer Service Specialists to meet Key Performance Indicators (e.g., Revenue, Share, Waste, and Profit).
We'll teach you what you need to know, but we do have a few minimum requirements:
- 18 years or older
- Must have car to access multi-store locations within assigned shift
- Valid driver's license and proof of insurance
- Indefinite right to work in the United States
Helpful experience:
- Experience in customer service (resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests).
- Experience with merchandising (e.g., standards, plannagrams, product displays, stocking/rotating product, back-room organization).
- Experience following safety procedures (e.g., proper lifting techniques, following safety processes).
- Experience with managing inventory (e.g., current stock, projected sales, ordering/re-stocking).
- Experience with in-store marketing (e.g., POP placement, building creative displays).
- Experience working under limited supervision (performing job duties without constant direction and supervision).
READY TO JOIN OUR PEPSICO FAMILY? APPLY NOW
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement
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