Information Technology Support, Associate

Responsibilities

Peraton is seeking a qualified individual to join our team to provide Technical Support on our Cyber Systems Engineering teams to Naval Surface Warfare Center Dahlgren Division, Dam Neck, VA.

You will support the Program Executive Office Unmanned and Small Combatants (PEO) providing cybersecurity engineering support, cybersecurity requirements Software Support Activity support for the Littoral Combat Ship (LCS) class Environment (TSCE) networks, LCS Afloat Sites for PMS 501 (New Construction), Service), and IWS80 Littoral Combat Ships( LCS).

What you'll get to do:

• Work with JIRA
• Editing and maintianing a KBA library.
• Respond to customer issues and challenges without manager supervision.
• Maintain strong customer service skills when dealing with clients.
• Advise Account Management of client support or reoccurring technical issues.
• Provide end-user technical support to all clients.
• Troubleshoot technical issues assigned by the Service Desk Manager including hardware.
• Perform basic system administrator functions such as network user creation and password resets.
• Escalate issues quickly and efficiently in accordance with Tech Impact SLAs.
• Provide proactive maintenance on client workstations as directed.
• Travel onsite to resolve issues that cannot be resolved remotely.

Qualifications

• 0 years with BS/BA; 4 years no degree
• Ability to obtain minimum certification as 541 (or similar as required by the Technical Instruction) at the Basic level per DoDD 8140.01, or successor.
• Strong customer support experience.
• Ability to communicate effectively with customers, other co-workers, and management
• Detail oriented
• Network Experience: Cisco Packet Tracer or similar
• Must be able to obtain a Secret clearance or above prior to starting work on the program.
• Familiarity with windows and linux OS
• Ability to learn new processes, systems, and technologies as assigned

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range