What are the responsibilities and job description for the NOC Technician position at Peraton?
Peraton is seeking a Tier 2 Network Operations Center (NOC) Technician to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton's Department of Homeland Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing IT Monitoring and Service Desk support. The NOC provides continuous (24x7x365) monitoring and support and Tier 2 System Administration Monitoring and Support. The NOC provides a single point of contact for end users to receive technical support, request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The Tier 2 NOC is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle.
The Tier 2 NOC Technician role will be Telework and require a professional environment free of distractions.
Day to Day Work Responsibilities may include:
- Maintains and improve customer satisfaction by providing troubleshooting with ability to identify and report on routine issues.
- Maintain integrated hardware and software solutions.
- Adds or modifies hardware and software solution components to correct defects, improve
- performance, and incorporate additional capabilities.
- Provides user and system administrator support, including knowledge transfer and troubleshooting.
- Assists other systems support personnel assigned to the project as necessary.
- Support continuous, innovative, and proactive operational Tier 1/2 Network performance monitoring and support.
- Support effective and continuous NOC (24x7x365) network support to optimize network performance and utilization of network assets to promote a stable and secure network infrastructure providing high availability.
- Support continuous global and all enclaves monitoring network monitoring to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices.
- Identification, isolation, tracking, resolution, and documentation of network hardware or enterprise applications software problems, failures, or faults which may impede the end-user's ability to communicate effectively with other users, servers, or devices on the network.
- Perform system patching and compliance activites.
Work Hours: 12 hour shifts (3 week 1 and 4 week 2) covering 24 hours a day 7 days a week.
Basic Qualifications:
- High school diploma/equivalent and minimum 5-6 years experience.
- One to two years' experience supporting business systems.
- U.S. Citizenship required; must have the ability to obtain and maintain a Public Trust security clearance is required.
Preffered Qualifications:
- Experience supporting Liniux systems in an AWS Cloud environment.
- Experience supporting Information Technology business operations and system
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.
An Equal Opportunity Employer including Disability/Veteran.
Salary Minimum: $40,000 Salary Mid: $80,000 Salary Maximum: $100,000 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.
Colorado Salary Minimum: $42,900
Colorado Salary Maximum: $104,000
The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.
