What are the responsibilities and job description for the IT Project Coordinator position at Perfecta?
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status.
Perfecta is looking to add a Project Coordinator to our growing team.
Duties and Responsibilities:
- Support system deployments and ensure that procedures and methodologies are in place to support outstanding service delivery
- Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
- Prepare plans, reports, briefs, training material, and other project documentation
- Develop a deep understanding of Perfecta’s products to gain insights into the scope of service delivery
- Assist with the planning of customer-facing services, features, and capabilities
- Proactively identify, mitigate, and resolve customer issues
- Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews
- Provide accurate and regular written reports and briefings to executive and senior level leadership, both internal and external
- Responsible for project planning and execution, overall project performance, meeting customer expectations, and driving future demand
- Other duties as assigned
Education:
- Bachelor's degree
Experience:
- At least 1 years of experience as a project or program manager in a technical field, including direct experience with the Federal government customer, is preferred
Skills & Knowledge:
- Readiness to demonstrate a proactive attitude
- Strong project management abilities
- Strict attention to detail and proven collaboration capabilities
- Demonstrated time management and prioritization skills with an eye for continuous improvement
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite (specifically PowerPoint and Excel)
- Knowledge of IT operations and processes for deploying and maintaining software systems
- In-depth knowledge of incident management, escalation procedures, and other disciplines related to service delivery
- Experience with a range of technology tools and systems
- Experience with MS Project and Visio
Additional Requirements:
- Active security clearance preferred
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status.
Perfecta is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
