Program Manager

POSITION SUMMARY

We’re currently searching for an experienced program manager to join our ranks and continue this tradition. The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the program manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams, ensuring program goals are reached
• Manage budget and funding channels for maximum productivity
• Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
• Identify key requirements for cross-functional teams and external vendors
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders

Competency Statement(s)

• Accountability – Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization.
• Achievement Oriented – Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations; being ready to take action and show tenacity in case of obstacles or resistance.
• Communication– Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.
• Computer Literacy – Effective and efficient use of computers in the working environment.
• Customer Focus– Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.
• Delegating Responsibility – Allocate authority and/or task responsibility to appropriate people.
• Detail Oriented– Pay attention to the minute details of a project or task.
• Ethical / Integrity– Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace.
• Goal Planning – Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Initiative– Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Interpersonal– Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.
• Leadership Skills – Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
• Problem Solving – Identify problems and issues of varying complexities and find effective solutions within few guidelines.
• Relationship Building – Effectively build relationships with customers and co-workers.
• Reliability– The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks.
• Safety and Security – Supports and complies with safety and security requirements.
• Team Builder – Convince a group of people to work toward a goal.
• Time Management– Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines.

Education

• Bachelor’s degree (or equivalent) in business administration or related field
• Strong working knowledge of Salesforce CRM software
• Experience in proposal writing

Experience

• Five or more years of experience in an upper-management role, preferably in program management
• Exceptional skills in leadership, time management, facilitation, and organization
• Experience in managing stakeholders
• Working knowledge of digital marketing
• Outstanding knowledge of change management principles and performance evaluation processes

Computer Skills

• Computer literate in a Microsoft Windows environment with the ability to learn new software and application.
• Microsoft Excel – Intermediate level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers.
• Microsoft Outlook – Intermediate level. Must have the ability to perform functions such as composing, sending, forwarding and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewing several calendars, sharing calendars, creating and sending meeting requests, and creating contact lists.
• Microsoft Word – Basic level. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printing.
• Internet Explorer or other web browsers – Basic level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searches.
• PowerPoint – Basic level. Must have the ability to perform functions such as creating presentations, adding new slides, saving a presentation, and previewing a presentation.
• Accurate 10-Key by touch, alphanumeric.
• Accurate typing skills, approximately 30 words per minute.
• General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipment.