Service writer

Overview

We need a Service Writer with 3 years of experience to provide personalized assistance on light maintenance and repair services, especially for our Express Maintenance service.

At Performance Lexus RiverCenter , we value a Service Advisor who has extensive product knowledge and offer genuine advice to customers.

• Earn $55,000.00 to $75,000.00 Annually (Experience Based)
• Hours are Monday - Friday 7 am to 6 pm (Alternating Saturdays)
• This Position is Full Time
• Bilingual Is A Plus

At Performance Lexus RiverCenter , we are proud to offer a workplace culture that is second to none. Our team in Covington, KY is fast-paced, fun, and cohesive, providing every employee with the opportunity to grow and take on greater responsibility.

With a focus on developing our staff under the guidance of a caring leadership team, we are confident that you will enjoy a fulfilling career with us.

At Performance Lexus RiverCenter, we are proud to offer a workplace culture that is second to none. Our team in Covington, KY is fast-paced, fun, and cohesive, providing every employee with the opportunity to grow and take on greater responsibility.

With a focus on developing our staff under the guidance of a caring leadership team, we are confident that you will enjoy a fulfilling career with us.

Why Choose Performance Lexus RiverCenter?

• Moving to a brand new facility in April, 2024!!
• Service shop environmentally controlled all four season of the year!
• Performance Automotive Network provides Careers, not jobs!
• Advancement potential rewards top performers!

Employee Benefits Available :

• Paid vacation
• 401k retirement plans with Generous Company Match
• Health insurance
• Vision coverage
• Dental Plan
• HSA or FSA plans
• Life insurance
• Short- and long-term disability
• Ask about our Technician Tuition Assistance Program!
• Coming soon : " Performance Tech Academy"

Responsibilities

Service Writer :

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customer’s and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a promise time for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the promise time and why; before the promised time for pick up

Qualifications

• 3 years of Service (Writer) experience preferred
• High school diploma / GED required
• Competent level of computer literacy
• Substantial time management technique
• Have a general understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Possess a driving record that allows you to operate customer and company vehicles
• Performance Lexus RiverCenter is a drug-free workplace

Last updated : 2024-03-23