What are the responsibilities and job description for the Lead Patient Care Coordinator position at Performance Physical Therapy?
Overview
Performance Physical Therapy is hiring a Lead Patient Care Coordinator!
Reports To: Clinic Director
FLSA Status: Non-Exempt
The Lead Patient Care Coordinator maintains the same responsibilities of a Patient Care Coordinator such as greeting patients, scheduling appointments, collecting co-pays, and other administrative and clerical duties with the added responsibility of scheduling assistance, reporting and productivity of PCCs within their designated clinic.
Duties and Responsibilities include the following: Other duties may be assigned.
- Assist with PCC coverage and staffing needs to ensure sufficient clinic support
- Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes
- Greet and direct patients, vendors and visitors
- Ensure new patients complete appropriate paperwork. Once completed, organize and place in patient chart for first appointment
- Answer multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation
- Collect co-payments from patients, clearly documenting transaction on a written receipt
- Run daily co-pay collection reports to ensure collection accuracy
- Responsible for patient appointments and cancellations, and reviewing therapist schedules to effectively fill openings through the use of a medical records system, documenting pertinent conversations for future reference.
- Documenting patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician
- Interface with insurance companies to obtain authorization for workers compensation claims, tracking visits approved. Verify all private insurances and obtain benefits for physical therapy
- Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential
- Regularly monitor patient accounts by frequently running a correction cue report, and make adjustments accordingly
- Complete additional weekly reporting such as: Affidavit reporting, call back reporting, and daily issues lists
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED); and two to three years of related experience and/or training is required. Associate degree in healthcare administration or a related field of study is preferred.
We offer a comprehensive benefit’s package including Medical, Dental & Vision; 401k with employer match; voluntary disability and life insurance options; Fitness & Wellness reimbursement; paid holidays and paid time off; Community volunteer opportunities, and more!
Performance currently has opportunities available in all 21 clinics located in the following cities:
East Greenwich, RI East Providence, RI Middletown, RI
North Kingstown, RINorth Providence, RI Pawtucket, RI (2)Providence, RI Richmond, RI Smithfield, RI (2)
South Kingstown, RI
Tiverton, RIWarren, RI (2)Warwick, RI
Westerly, RIWoonsocket, RI Seekonk, MA Attleboro, MA
Plainville, MA
For more information please visit; www.performanceptri.com or contact Danielle DeCoste at ddecoste@performanceptri.com
Performance Physical Therapy is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.
