IT Business Analyst

SUMMARY:
Responsible for providing professional project and analytical support for basic to intermediate automated business systems utilized within various departments; functions as a liaison between information technology staff, and system users providing research, routine analysis, trouble-shooting, and assists in the development of business requirements for systems development, and enhancements

ESSENTIAL FUNCTIONS:
This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

1.Performs a variety of professional-level customer support activities which may vary with the specialty area to which assigned, but which all relate to the support of the relevant business systems.

2.Identifies, documents, and updates departmental business requirements for basic to intermediate business application and information technology projects; documents business and functional requirements and functional specifications; documents and translates work processes into business and functional requirements; assists with mapping to technical delivery requirements; identifies and documents business operating policies and procedures.

3.Evaluates system issues and coordinates with other systems’ support personnel to resolve issues; communicates system status, needs, decisions, and outages; maintains project backlog and grooming; documents and analyzes departmental and relevant system requirements; develops, maintains, and distributes user documentation and trains staff in system use.

4.Prepares a variety of basic to intermediate reports, flowcharts, diagrams, detailed documentation, and other written materials; compiles a variety of statistical information.

5.Performs system acceptance testing; writes and executes test scripts and analyzes results to ensure system integrity; performs quality assurance of business system user documentation; conducts basic to intermediate analyses that relate to the department's business systems, ensures systems deployed meet the agreed-upon business requirements, working in concert with corporate information technology staff and vendor support personnel.

6.Trains users in new and existing applications, systems and technologies.

7.Maintains current knowledge of technology and new computer applications.

8.Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

9.Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.


QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:
Bachelor’s degree in computer science, information systems, or a related field; AND four (4) years of professional experience in IT business systems analysis; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations:
Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
•None.

Required Knowledge and Skills
Required Knowledge:
•Techniques to manage and oversee IT projects from development to implementation.
•IT systems analysis for administrative and business applications in a variety of environments.
•Operational principles, practices, concepts related to the department or corporate area related to the project.
•Principles and practices of systems analysis and design in the applicable systems environment.
•Management information systems practices and terminology.
•IT support practices, including mainframes and personal computer terminology.
•Forms and documentation design techniques.
•Record keeping principles and practices.
•Documentation and user instruction methods and techniques.
•Correct business English, including spelling, grammar, and punctuation.

Required Skills:
•Preparing clear and concise program documentation, user requirements, user procedures, correspondence, reports, test results, and other written materials.
•Instructing users in the use of new or enhanced business applications, including explaining technical concepts to non-technical users.
•Analyzing system requirements and selecting appropriate hardware and software solutions for system design.
•Translating customer department needs into operational programs.
•Analyzing systems and problems and developing specifications for new or modified programs to meet customer department needs Maintaining accurate records of work performed.
•Working without close supervision in standard work situations.
•Using initiative and independent judgment within established procedural guidelines.
•Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities
•Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT:
Work is performed in a remote setting. Work may be subject to travel.