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Customer Experience Specialist

Perry Mill Supply Co.
Erie, PA Full Time
POSTED ON 4/2/2024

JOB OVERVIEW

The Customer Experience Specialist (CX Specialist) is responsible for the promotion, daily maintenance, and operation of the Inventory Management program (VMI).
Local travel required.

JOB RESPONSIBILITIES

  • Build and maintain relationships within the VMI customer base
  • Act as liaison between customers and salesforce
  • Capture data for new VMI opportunities
  • Populate and maintain VMI records within the appropriate software databases
  • Evaluate customer stocking levels of VMI records based upon usage
  • Capture, manage, and deliver VMI orders
  • Manage local crib room inventory
  • Other duties as assigned

JOB QUALIFICATIONS

  • High School Diploma or equivalent
  • Self-motivated w/ positive attitude
  • Strong customer service and active listening skills
  • Strong organization and attention to detail skills
  • Strong time management and multi-task skills
  • Strong verbal and written communication skills
  • Basic math skills
  • Proficient computer skills w/ the ability to learn new software
  • Basic understanding of supply chain and logistics
  • 1 years of inventory control or purchase order experience

ADDED JOB BENEFITS

  • Company Vehicle
  • Company Laptop
  • Company Cell Phone
  • Stipend for Steel Toe Work Boots

OTHER DETAILS

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Experience level:

  • No experience needed

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

People with a criminal record are encouraged to apply

Ability to Relocate:

  • Erie, PA: Relocate before starting work (Required)

Work Location: In person

Salary.com Estimation for Customer Experience Specialist in Erie, PA
$64,320 to $79,163
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