Market Manager

Position Summary:
The market manager executes overall company strategy and ensures that stores are operating to their full potential. The market manager sets, tracks, develops, and monitors strategies to achieve sales and productivity goals. The market manager is responsible for all customer service and facilities operations in their assigned market area. The market manager represents the company within the community and has ultimate responsibility for ensuring that retail store customers in their market are happy and satisfied with their shopping experience. The market manager works closely with the ownership and executive team.

Essential Job Functions:

• Hire, train, and manage store personnel, in conjunction with assistant store managers, in assigned market.
• Oversee assistant store managers in retail store operations.
• Responsible for all aspects of customer service and customer relationship management within assigned market; to include outside retail sales.
• Track store sales and productivity; hold store personnel accountable for meeting goals and objectives set by executive team.
• Keep the company in good standing within assigned market through strong community relations with suppliers, government agencies, community groups, charitable organizations, etc.
• Work with ownership/executive team in developing and maintaining annual operational budget.
• Assist merchandising team with product presentation and proper handling of inventory.
• Maintain security of inventory and all store/market assets.
• Implement and manage store loss prevention strategies and processes.
• Assist executive team in developing local advertising campaign and budget.
• Share resources including staffing, supplies, etc. with other departments.
• Maintain standards for facility conditions.
• Coordinate closely and consistently with the ownership/executive team to achieve annual strategic goals.
• Work with executive team to ensure the team concept (mission and vision) are adhered to.

Non-Essential Job Functions:

• Drive motor vehicle as needed.
• Perform other job-related duties as required or assigned.

Independent Decision-Making:

Independent decision-making expected.

Supervision Received & Exercised:

This position works under the direction and supervision of the executive vice-president of operations. This position supervises store personnel.

Physical & Mental Demands:

The physical demands of this position require frequent standing, walking, sitting, speaking, and hearing. Requires near vision to write and read printed materials and computer screens. Requires hearing and speaking to exchange information on the telephone or in person. The employee is regularly required to reach with his/her hands and arms and lift items weighing up to 40 lbs. Must be able to use carts, ladders, dollies, and stools to assist in moving or shelving items. Requires sufficient arm, hand, finger dexterity to operate a keyboard and other office equipment. Repetitive motions with wrists, hands, and fingers may also be required. Requires the ability to operate a vehicle safely. Requires the ability to climb a flight of stairs. Additionally, the employee must be able to communicate by oral and written means in an appropriate business manner and have cognitive skills to understand instructions, readily recall facts and details, handle conflict, and make effective decisions under pressure.

Work Environment:

This position is performed in a dynamic,fast-paced retail setting with the offices located adjacent to the sales floor or on the second floor. The employee will be on the retail floor among clothing and related fixtures or in the warehouse among boxes of clothing and customer records. Evening and weekend work is required.

Job Qualifications:

The following are required:

• Associate degree or equivalent experience.
• Five years of retail or other comparable industry experience.
• Two years of management experience.
• Demonstrated ability to provide exceptional customer service.
• Demonstrated understanding of the importance of engaging the community and other stakeholders.
• Demonstrated leadership abilities.
• High degree of professionalism in all modes of communication, attitude, and teamwork with business partners, team, peers, and management.

The following is preferred:

• Bachelor's degree or equivalent experience.

Additional Job Information:

This position requires regular attendance in accordance with established schedule as this is the most common time to conduct business with customers, vendors, and employees. Employees must also possess the following abilities:

• Ability to adhere to safety rules and other reasonable regulations pertaining to this position.
• Ability to refrain from violence.
• Ability to work in cooperation with other workers within the company.

Conclusion:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The scope of the job may change as necessitated by business demands.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Fairbanks, AK (Required)

Work Location: In person