What are the responsibilities and job description for the Office Assistant position at PestPro Inc.?
Assist General (GM) in Execution of Day to Day Operations
- Follow GM's directions in a complete, timely and accurate manner.
- Communicate with GM and others in team in clear and open manner
- Assist in training of new office staff
- Represent GM and office priorities professionally when GM is not available
Provide High Standards and Quality Service in Customer Interactions
- Answer office phone calls in professional, courteous, friendly manner
- Develop and maintain rapport with customers
- Follow up with customers, making sure their concerns are addressed
- Answer customer questions respectfully in consultation with GM as needed
- Prioritize customer satisfaction and retention
- Monitor needed follow up services in consultation with GM if needed
- Facilitate communication between customers and technicians as needed
Perform General Administrative Tasks
- Answer incoming calls
- Schedule service calls promptly and efficiently
- Day to day management of accounts receivable and collections
- Ensure office area is in order
- Monitor office supplies, replenishing as needed
- Maintain files and customer database in an up-to-date and organized manner
Cooperate and Lead in Day to Day Maintenance of a Healthy Work Environment
- Lead in creating and maintaining a pleasant office environment for the team
- Support a positive work environment in all interactions and policies
- Exhibit a team player role and encourage the same for the team
- Provide GM with suggestions for improving the office work environment
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- South Hero, VT 05486: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $20 - $22
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