Facility Manager

Industry: Pet Cremation Services

Title: Facility Manager

Reports To: Area Vice President or Regional Manager

Summary
The Facility Manager is responsible for day-to-day decision making and team leadership pertaining to all aspects of operations. Facility Manager will also oversee the deployment of corporate strategic plans within the site’s operations.
This role will oversee the effective and efficient operation of all site processes in support of the organization’s targets for productivity, quality, customer service, revenue and profitability growth.

Core Competencies

• Customer Focus
• Ethics and Integrity
• Communication
• Teamwork
• Quality Orientation
• Adaptability/ Flexibility
• Decision Making and Judgement
• Planning and Organizing
• Problem Solving
• Accountability and Dependability
• Coaching and Mentoring
• Development and Continual Learning

Job Duties

• Oversee all day to day operations at the facility
• Ensure all activities are performed safely and that the facility is maintained in a compliant state
• “Act like an owner” – demonstrate a strong business acumen when dealing with fellow employees, suppliers and customers
• Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis
• Collaborate with corporate, AVP and COO and Regional Manager on annual budget development
• Utilize Key Performance Indicators to set objectives and drive facility performance
• Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders
• Coordinate labor requirements against demand (short term and medium term)
• Understand equipment capabilities required to fulfill demand
• Coordinate tools operating supplies, packaging materials and products required to fulfill demand
• Manage completion of orders from intake to delivery to ensure on-time delivery of orders
• Maintain dashboards in PeT (our central order tracking and fulfillment software)
• Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution
• Monitor pending deliveries and expedite past-due deliveries
• Maintain and optimize routes for pick-up and delivery efficiency
• Manage inventory levels of product and supplies and coordinate re-ordering as required
• Manage all aspects of the local workforce
• Work in conjunction with HR on all hiring, terminations, and performance management
• Coordinate and/or conduct training for all new and existing staff
• Schedule personnel and coordinate coverage for absenteeism and vacations
• Verify timecards to ensure accurate biweekly payroll; manage employee expenses
• Drive continuous improvement and ensure facility is well maintained
• Ensure equipment preventative maintenance schedules are adhered to
• Participate in routine audit and continuous improvement activities
• Manage implementation of special projects (new products, services or equipment related)
• Model and reinforce Gateway’s operational standards
• Deploy policies, standards and procedures
• Audit the facility to identify and close gaps versus Gateway’s standards
• Maintain facility in “tour ready” condition at all times.
• Perform all operations and customer service duties including, but not limited to: loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative
• Manage all local customer relations and interactions (intake, viewing and visitations, emergency pick-ups etc.)
• Confidently address any, and all, client concerns (with or without support from other functional areas)
• Engage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activities
• Perform other duties as required

Requirements

• High School diploma or equivalent.
• Post-secondary degree or diploma attainment is ideal
• 3-5 years previous supervisory experience in an industrial or service environment with proven leadership abilities
• Demonstrated leadership skills, with a strong focus on operations and business processes
• Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
• Demonstrated ability to identify key issues and propose practical solutions
• Demonstrated ability to plan, prioritize and execute activities and projects

Working Conditions

• Manual dexterity required. May be required to lift min. weight of 65 lbs
• Flexible work schedule (days, on-call during some evenings and some weekends)
• Hot environment

Why work with us:

• Competitive Compensation
• Medical
• Dental
• Vision
• Employee Assistance Programs: From helping you navigate the healthcare system, to providing resources and assistance to parents and caregivers of children with development disabilities.
• Pet Insurance. To help protect our furry family members.
• Short-Term Disability
• Long-Term Disability
• Basic Life AD&D
• Voluntary Supplemental Coverage
• Flexible Spending Account
• Health Savings Account
• Pet Insurance
• Paid Time Off
• Paid Vacation
• Personal Days
• Paid Holidays
• Grief Support for Employees

We are committed to promoting accessibility for applicants with disabilities and complying to all applicable accessibility legislation. We will make accommodations available for applicants with disabilities in our recruitment processes. When an applicant for employment is chosen to participate in an assessment and/or selection process, reasonable accommodations are available upon request in relation to the materials or processes to be used.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mobile, AL: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Remotely:

• No