Customer Care Specialist - Pet Services (Cleveland)

Full & Part Time Positions Available!

Job Summary

The Customer Care Specialist is responsible for creating a successful customer experience for clients and their loved ones. Customer Care Specialists are responsible for answering all customer questions and/or concerns regarding services at the Pet Palace.

Company Culture & Perks

Our team members are hardworking, compassionate pet lovers. Our unique model was designed with our client’s pet’s comfort and safety as our top priority. The energetic environment at Pet Palace highlights our team members’ strong work ethic and attention to detail. The team environment allows for our clients to receive the unparalleled customer experience. At Pet Palace, our Mission is to put joy in pet's lives by providing superior care and comfort through compassionate personal interactions with pristine accommodations.

Team Member Perks:

• Enjoy snacks & lunches provided by us!
• Need a flexible working schedule? We are as flexible as they come!
• Amazing Employee Rewards Program
• Regular advancement opportunities
• Eligibility for multiple increases yearly
• Work with dogs and cats daily! We offer employee discounts too!
• Facility Travel

Check out our website at www.petpalaceresort.com or our Instagram @petpalaceresorts

How to Apply

1. Via Indeed
2. Via Our Career Site

Job Responsibilities

• Provide superior customer service in all situations
• Greeting and interacting with customers by phone, email, and in-person
• Create and manage customer reservations
• Provide facility tours to interested customers
• Maintain accurate files and records
• Handling and walking pets, mostly at check-in / -out
• General upkeep and cleaning of facility in-line with our high standards
• Other duties as assigned

Job Qualifications

• Energetic, caring, and passionate about animals
• Desire to work in a fast-paced environment
• Ability to multi-task
• Attention to detail and ability to observe animal behaviors daily
• Able to clean pet accommodations / facility to maintain our high standards
• Capable of lifting up to 40 pounds
• Ability to stand up to 8 hours
• Operate basic computer software
• Customer Service experience preferred
• Flexible schedule including nights/weekends/holidays

Pay Rate – $10.10 to 13.00 (hourly)

Equal Opportunity Employer Statement

Pet Palace is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.