Clerk

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SUMMARY

The Pet Supplies Plus Clerk is responsible for providing excellent customer service. The PSP Clerk will process and stock product, builds displays, and processes customers orders in a friendly, accurate, efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent customer service, ensuring positive customer relations and satisfaction
• Assists with general care of all animals
• Assists with stocking of pet supplies deliveries and back stock, including building and filling displays
• Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.
• Processes and is accountable for other services handled at the register.
• Ensures proper handling of all forms of tender and coupons.
• Performs fixed activities as assigned by Store Director.
• Answers incoming phone calls using proper phone etiquette
• Assists with store maintenance and cleaning on the sales floor and backroom.
• Follows all store and department policies and procedures.

KEY ATTRIBUTES

• Excellent customer service skills, friendly
• Passionate about animals
• High energy level
• Ability to follow directions
• Good organizational skills
• Motivated

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

• Some animal knowledge

LANGUAGE SKILLS

• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Write routine reports and correspondence
• Present information and respond to questions from customers or associates

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

• Some locations may require Power Industrial Truck Certification

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Apron
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and/or move up to 30 pounds

Frequently (Between 1/3 and 2/3 of the time)

• Walk
• Stoop
• Kneel
• Crouch
• Crawl
• Lift and/or move up to 50 pounds

Occasionally ( Less than 1/3 of the time)

• Climb
• Balance
• Lift and/or move up to 100 pounds

Vision

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Regularly

• Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines

Occasionally

• Work in high places
• Fumes or airborne particles
• Toxic or caustic chemicals
• Risk of electrical shock
• Outside weather conditions

Noise Level

• Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location