Shift Leader

Does your cat wear sunglasses? Does your dog have more sweaters than you? If you're the leader of the pack and enjoy providing products and services that enrich pets lives, then come work in our neighborhood!

As an Shift Leader at Pet Supplies Plus, you're passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

• help lead your store team by example including, but definitely not limited to, being the first one on the floor to play with a neighbor's new puppy
• recognize the director of your local cat shelter at the register and volunteer to host the next adoption event
• analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity. And then inspire your team to help you attain those goals
• create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood all while engaging with PSP neighbors. Are you a leader to beat all leaders?

Assistant Store Team Leader's key responsibilities include:

• Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors
• Achieving strong store audit and neighbor engagement scores which promote our brand
• Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget
• Ensuring weekly work schedules are created to maximize productivity and engagement
• Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
• Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
• Connecting with community organizations to partner on events and marketing opportunities

Assistant Store Team Leaders will have:

• 2 years experience leading retail teams
• Bachelor's degree or equivalent work experience
• Microsoft Office knowledge is a must, as well as good communication skills
• Ability to operate all equipment - including a forklift- to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)
• Ability to work flexible schedules, including weekends and holidays, have reliable transportation, and be 18 years of age or older

Work Remotely

• No

Job Type: Full-time

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 5 years (Preferred)
• Customer Service: 5 years (Preferred)

Work Location: In person