Salary Job Openings

Customer service representative

Pete's Collision Center
Springs, MO Full Time
POSTED ON 5/4/2024

Pete's Collision Center -

We are seeking a Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling.

Compensation : $45.00 / hr

Duties are as follows :

  • Answer phones and respond to client requests following a defined support process
  • Identify, research, and resolve client issues using customer service software applications
  • Assess priority of reporting client incidents and escalating to appropriate team
  • Provide regular status updates on client inquiries not immediately resolved
  • Create and maintain knowledge base material, support tip sheets, and user guides
  • Process device orders through distributor portals
  • Present a professional image at all times to clients and vendors
  • Provide regular status updates to Support Manager to ensure Service Level Agreements (SLA) targets are being met
  • Work collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately

Qualifications :

  • College degree or credits preferred or equivalent experience
  • Call Center or Client Support is ideal
  • Experience with software customer support is a plus
  • Experience with MS Excel
  • Salesforce is a plus

    • Last updated : 2024-05-04

Salary.com Estimation for Customer service representative in Springs, MO
$39,683 to $50,736
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