Plumbing Manager

LEADING THE WAY HOME....WITH YOUR CAREER.

Serving Northern California for over 35 years, Peter Levi Plumbing, located in Novato, CA is your trusted plumbing, heating, and cooling experts! At Peter Levi Plumbing, we are dedicated to providing fast, professional home services our clients can count on.

Essential Duties and Responsibilities:

The Plumbing Manager's primary role is to be responsible for the overall success and management of plumbing sales, install and service; plan, direct, organize, coordinate, and control departmental activities and functions to achieve revenue goals and other objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. Other duties include but are not limited to:

• Assumes full operational responsibility for profit and loss related activities.
• Establishes a team culture among department personnel and holds the team to a high standard of customer satisfaction.
• Prepares business forecasts, budgets, and other reports in addition to monitoring the timely flow or paperwork necessary to the department.
• Analyze and control average ticket prices on services rendered to assure favorable profit margin.
• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.
• Developing new programs and executing established plans to meet and exceed sales goals.
• Maintaining a working knowledge of competitors, developing innovations to maintain market lead, sharing best practices across the organization.
• Set individual goals and KPI’s for all staff positions with financial responsibilities.
• Provide troubleshooting support to plumbing technicians when needed.
• Communicate clearly, show recognition, and build rapport with employees.
• Monitor employee engagement levels and know how to promote a healthy work environment.
• Establish customer satisfaction metrics, evaluate performance, and coach staff to success.
• Interviewing, selecting, hiring, training, and promoting employees.
• Create annual budget, control expenses, and meet or exceed plan.
• Build a plan for escalating customer concerns that results in quick, favorable results.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
• Ensure team is compliant with company safety policies.
• May be required to work overtime
• Performs other relevant duties as assigned by the needs of the business.

Job Knowledge and Skills:

• 5 years in a managerial role successfully leading a fast-paced service department and a proven track record of growing a business/department.
• 5 years in plumbing, HVAC, or construction background preferred
• Consistent track record of meeting and exceeding revenue objectives.
• Valid driver’s license and clean DMV record. Must be insurable.
• Ability to inspire and lead others to attain company goals.
• Quick, sound decision making abilities.
• Strong analytical skills, financial acumen, and attention to detail.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Novato, CA 94949: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Plumbing, HVAC, Construction or relevant: 5 years (Preferred)

Work Location: In person

Salary : $70,000 - $100,000