What are the responsibilities and job description for the Server position at Petite Chou?
SERVER
The Patachou, Inc. Server is energetic, friendly, prompt, professional and an expert multitasker. Our Servers are the ambassadors of our brand, and they are responsible for providing each guest with a radically different and radically better dining experience. We have high expectations for the Patachou, Inc. Server, and to be successful the right candidate will understand that their role is more than just acting as an order taker. The Server is responsible for guiding an experience and creating a level of warmth with our customer service that matches (or exceeds) the quality of the food. The Patachou, Inc. Server will not only be knowledgeable about the menu and service standards, but will also be educated about pertinent Patachou Inc information as directed by President and Owner Martha Hoover.
The Server will perform these responsibilities and fulfill these characteristics:
- Report to work as scheduled, on time, well groomed and dressed in proper uniform
- Perform all Steps of Service as outlined in your training without deviance
- Have a keen eye for detail
- Maintain high standards for cleanliness
- Be a team player with a customer focused mindset
- Read your tables and cater your style and speed of service accordingly
- Build customer relationships
- Adhere to the Patachou, Inc. employee handbook and Martha’s Book of Rules
- Advocate for the Patachou brand and its initiatives
- Embody an outwardly positive attitude
- Practice fluid communication skills, not only with our guests but also with your teammates, management, and BOH
- Strong organizational acumen in a fast-paced working environment
- Showcase excellent hospitality traits
- Quickly be able to adapt to a seasonally changing menu
- Have flexible working hours, including day, night, and weekend availability
Experience and Certifications
- Minimum 2 years’ experience working in a fine dining restaurant or similar hospitality setting
- Possess or be able to obtain proper licensing and carry on your person for each shift (ServSafe Food Handler, Liquor License, ATC Certification, etc.)
- Basic wine and spirit knowledge
- Experience working with point of sale (POS) systems a plus
Qualifications:
Reliable Transportation Required