PET COUNSELOR

Description

JOB TITLE: Pet Counselor

REPORTS TO: General Manager

DRIVING POSITION: No

SUPERVISORY RESPONSIBILITIES: No

SUMMARY OF DUTIES:

Our Pet Counselors are dedicated to matching the right pet with the right customer and meeting the needs of both. For those customers who already have pets, they are dedicated enhancing the knowledge and enjoyment of the human-animal bond. If you have a passion for animals, like to have fun, and would enjoy working for a great company that values the contributions of others, Petland is the place for you!

POSITION DUTIES AND RESPONSIBILITIES:

• Provides dynamic customer service and ensures the right pets go home with the right customers
• Educating customers on every pets basic needs.
• Educating customers on the value of Petland pets (5-Step Sale, 4 Basic Needs, etc.) and the programs Petland offers customers to provide the best customer experience and peace of mind.
• Maintains excellent animal husbandry for the pets by performing opening, daily and closing procedures and assisting in maintaining a clean, organized and safe store environment.
• Assists in Community Service projects in and out of the store as needed.
• Assists Animal Care Technicians with any additional animal care as needed.
• Performs other related duties as assigned by management.

REQUIRED SKILLS:

• Customer Service
• Teamwork
• Communication
• Motivation
• Professionalism
• Ethics
• Time Management

Qualifications

REQUIRED EDUCATION AND/OR TRAINING:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Standing Continually required to stand
• Walking Continually required to walk
• Sitting - Occasionally required to sit
• Travelling Occasionally required to travel
• Finger Dexterity - Continually required to utilize hand and finger dexterity
• Climb, Bend, Balance, Stoop, Kneel or Crawl - Frequently required to climb, balance, bend, stoop, kneel or crawl
• Talking/Hearing - Continually required to talk or hear
• Visual Accuity - Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Lifting/Pushing/Carrying Occasionally required to lift more than 50 lbs. at a time with frequent lifting, pushing, or carrying of up to 30 lbs.

EEO Statement: Petland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, pregnancy, national origin, age, mental or physical disabilities, military or veteran status, sexual orientation, or gender identity status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Petlands Department of Human Resources.

Salary : $28,200 - $35,700