Branch Operations Manager

Overview

This position is responsible for supervision of all operations personnel and of the maintenance, cleanliness, and operating condition of the facility.  The Branch Operations Manager must know, understand and implement Company policies, procedures, and standards with respect to health, safety, maintenance, operation and regulatory compliance, and insist that all other personnel, contractors, and visitors adhere to Company policies, procedures, and standards.   

The Branch Operations Manager will be responsible for timely compilation and maintenance of performance metrics for the facility and its personnel.  These metrics will be reported periodically to the Regional Operations Manager, Regional Vice President, or other designated personnel. 

Performance of this position requires interpretation and application of Company policies, programs, and Mission/Vision/Values.  This position will participate in Company training meetings as deemed necessary.

Responsibilities

 include but are not limited to the following. The Company reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.   All work is to be completed with minimum supervision and in accordance with Company standards.  Other duties may be assigned.

• Supervise, monitor, and coach the performance of the facility and facility personnel, including operating expenses and personnel productivity
• Responsible for the receipt, storage, quality control, and reconciliation of all inventory for the facility
• Process paperwork and forward data to the appropriate internal associates
• Report truck and vehicle maintenance issues to the Fleet Supervisor, and assist on a local level with facilitating upkeep and repair of such equipment
• Implement policies and procedures, and compile and maintain performance metrics with respect to the facility including:
• Incident logs and reports
• Service failures (backorders, on-time delivery, loading or receiving errors, etc.)
• Warehouse and Driver performance including adherence to Standard Operating Procedures
• Application or waiver of fees and lead times
• Quality control
• Oversee and maintain the cleanliness, condition, and operation of the facility and facility equipment
• Assist customers, common carriers, and contractors at the facility
• Consult and advise on the performance of facility personnel and equipment
• Supervise, monitor, and implement Security, Health, Safety and Regulatory compliance in operation at the facility
• Communicate with Human Resources as needed with respect to any performance issues, disciplinary action, staffing needs, hiring and termination of associates
• Schedules monthly meetings and training for drivers and warehouse employees and additional training as needed
• Applies knowledge of and adheres to government standards such as workers' compensation, DOT, DEP and applicable safety standards
• Communicates with DOT and Risk Management Consultants as needed on issues or for clarification on DOT and/or OSHA regulations
• Required to attend scheduled operations training conducted by DOT and Risk Management consultants
• Maintains a flexible work schedule to include irregular hours, weekend and holidays

COMPETENCY:

• Accuracy & timeliness of deliveries, reports, records & paperwork
• Organization and orderliness
• Implementation of policies and procedures
• Occurrence of penalties or fines
• Facility and equipment appearance and operability
• Inventory Accuracy and Quality Control
• Efficiency and productivity
• Courtesy and professionalism

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); and two to four years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:

Valid driver's license, a CDL is preferred

LANGUAGE SKILLS:  

Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

MATH ABILITY:           

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, PowerPoint, and other report writing and project planning software. Experience working in an ERP environment is desirable.

WORK ENVIRONMENT: 

The work environment consists of office and warehouse conditions representative of distribution businesses nationally.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.  While performing the duties of this Job, the employee is regularly required to use hands and fingers, talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk and sit.