CSR- PrecisionAir

Precision Air is looking for a Dispatcher to join our team in our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining repour with the service technicians .

Responsibilities:

• High volume call directing
• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

Skills:

• Proven customer support experience or experience as a customer service representative
• Track record of over-achieving responsibilities
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

Requirements:

• 1-2 years proven experience in supporting client success
• Excellent verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

About Precision Air:

Are you looking for a company that appreciates and rewards excellent customer service, loyalty, and hard work? Then look no further because at Precision Air we pride ourselves on our strong team environment, commitment to customer service, and our dedication to doing our best work every time. When you join the Precision Air team you're not just starting a new job, you are joining the true definition of a TEAM. At Precision Air, you aren't just another number. We have built an environment where everyone has a voice and the number one rule is communication.
We are looking to grow our team by adding a person with drive for customer satisfaction and a desire to grow in the HVAC industry. If you want to join our team and grow in the HVAC industry and as a customer service specialist, APPLY NOW!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Salary : $15 - $18