What are the responsibilities and job description for the Patient Concierge position at PFCLA?
About Pacific Fertility Centers:
Pacific Fertility Centers of Los Angeles is a leading provider of comprehensive fertility services, dedicated to helping individuals and couples achieve their dreams of building a family. Our cutting-edge facilities, personalized care, and supportive environment make us the preferred choice for those seeking the highest quality of reproductive care.
Job Summary:
We are seeking an exceptional Patient Concierge with a background in luxury settings to join our team. The ideal candidate will have experience in high-end hotels, med spas, or upscale physician offices, and possess a passion for delivering exceptional customer service. As the face of our company, the Patient Concierge will embody our values and go above and beyond to ensure our patients receive the utmost care and attention during their experience at our center.
Responsibilities:
- Welcome patients and guests with warmth and professionalism, providing an exceptional first impression of our center
- Manage patient check-in and check-out processes, ensuring all necessary documentation is completed accurately and efficiently
- Provide personalized support to patients throughout their fertility journey, addressing any questions or concerns with compassion and understanding
- Offer assistance and guidance to patients in navigating their treatment plan, coordinating appointments, and liaising with clinical staff as needed
- Maintain a clean, organized, and welcoming reception area and waiting room
- Manage incoming phone calls and emails, responding to inquiries in a timely and professional manner
- Uphold the highest level of discretion and confidentiality when handling sensitive patient information
- Continuously seek opportunities to enhance the patient experience, applying a "Ritz Carlton" level of service to all interactions
Qualifications:
- Minimum 3 years of experience in a concierge or customer service role within a luxury setting (high-end hotels, med spas, upscale physician offices)
- Strong interpersonal and communication skills, with the ability to interact effectively with patients from diverse backgrounds
- Empathetic and compassionate approach to addressing the unique needs of our patients
- Highly organized and detail-oriented, with the ability to multitask and manage competing priorities
- Proficient in Microsoft Office Suite and other computer applications
- Availability to work rotating weekends as needed
Pacific Fertility Centers of Los Angeles is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds, genders, and abilities to apply.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Paid sick time
- Paid time off
- Uniform allowance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Ability to Relocate:
- Los Angeles, CA 90024: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $23