Printer Technician

Print Technician

To provide on-site support to troubleshoot, repair and configure monochrome and color laser printers. The technician will be required to provide high level of customer service while repairing the devices.

Print Technician Responsibilities Include:

• Full scale troubleshooting and repair (ability to replace all components of the device)
• Respond to service request tickets, updates and closes tickets with detailed information within the assigned response/resolve time frame or SLA’s (Service Level Agreements)
• Professionally interact and collaborate with clients, other vendors and teammates
• Identify patterns and recommend solutions to supervisors
• Maintain inventory for parts and order parts as needed
• Escalate issues immediately
• Flexible to travel as required
• Flexible to work overtime, nights, and weekends as required
• May be asked to back up or perform duties of other job roles as qualified
• Maintains technical knowledge by completing training and reviewing technical publications

Print Technician Requirements:

• High School Diploma minimum, technical associates degree preferred
• 1-3 years print break/fix experience in an environment of 300 devices
• Xerox /Lexmark Certifications Preferred; or equivalent printer experience will be accepted.
• Active A Certification Required (may be completed during introductory period)
• Excellent communication and customer service skills
• Maintain a professional appearance
• Ability to work independently with minimal supervision
• Ability to lift 50 lbs.
• Must be able to pass color test
• Must have reliable personal transportation and valid driver license
• Must be able to pass background check, drug screening and be fully vaccinated for Covid 19.

Job Types: Full-time, Contract

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

COVID-19 considerations:
All employees are required to follow CDC guidelines. Position requires COVID-19 vaccination.

Experience:

• Printer Support: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: Multiple Locations