Enterprise Account Director

PFL is at the forefront of the sending, gifting, and direct mail (at scale!) revolution, committed to building the world's only vertically integrated direct mail platform. Our "get it done" culture allows everyone at PFL to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration and success.

PFL is actively seeking an extraordinarily talented Enterprise Account Director to join our world-class Customer Success team. The Account Director leads a dedicated account team focused on engaging, retaining, and growing account revenue across PFL's customers. This leader is quota-carrying and responsible for managing day-to-day activities, account forecasting, account planning and execution of plan, identifying opportunities and providing strategic recommendations, all while serving as an expert guide and delivering exceptional experiences for PFL's customers.

In this role you will get to:

Customer Facing Activities:

• Consult with customers to understand their business challenges and objectives and challenge them to ensure the programs and solutions deliver meaningful impact to their business
• Develop Customer Roadmaps and align with customers around programs and spend each quarter
• Engage customers by leveraging content and campaigns to onboard, upsell, and cross-sell software and consumption revenue based on maturity curve status per account
• Set expectations around program performance, report performance to customer, and proactively engage with them to improve and optimize program performance to ensure they are happy with the value they receive from PFL
• Pitch appropriate renewal package and work with Pro Services when custom solutions need to be ideated and pitched to accounts
• Schedule and facilitate consultation, check-in, and QBR / EBR calls with customer and analyze data and results from past programs to recommend new strategies to drive greater value from existing programs.

Internal Activities:

• Serve as a matrix leader with internal teams and effectively manage any dedicated and/or shared company resources to meet client needs
• Create a quarterly account plan that outlines how you will achieve your quota; quantify pipeline; establish "commits" monthly and quarterly
• Assess health status, maturity curve status and leverage executive sponsors to address customer challenges, and report potential for customers to decline to as-risk status
• Adhere to processes within Salesforce and Workfront for activities such as ensuring finance has what they need to recognize revenue, software renewals, and account cancelations
• Facilitate communications with Delivery and Fulfillment orgs to provide:
  • remarkable customer service, execution, and issue resolution
  • evolving services and product offerings aligned with customer needs
• Contribute to the development of department best practices and processes

On day one we expect you to have:

Required

• 6 years of experience selling to, consulting, or leading marketers with respect to their overall strategy with a focus on digital
• Positive attitude, goal-oriented individual who wants to win
• Proven track record of hitting or exceeding quota in similar role
• Understanding of how to report ROI to customers, leveraging analytics tools and/or Excel to tell a story around optimizing programs and/or investing more in new programs/solutions
• Ability to manage account planning that cascade to pipeline tracking
• Ability to effectively communicate account plan while gaining alignment from internal stakeholders on executional plan to obtain revenue goals

Beneficial

• Experience with automated direct mail, at PFL or elsewhere, a plus
• Understanding

Last but not least, the ability to represent PFL and the values we stand for:

• People
• Relationships
• Progress
• Results

Compensation:

• Base salary is $80k depending on experience plus commission.

Core Benefits:

• Affordable Health Benefits Package
• 401k with 4% employer match
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Paid Parental Leave
• Generous Paid Time Off (PTO)
• Nine Paid Holidays
• Subsidized Onsite Childcare in Livingston, MT

Remote work not available in CA, MA, IL

Please note: All applicants must be able pass a background check and be eligible to work within the US. PFL will not sponsor visas unless otherwise noted on the position description.