What are the responsibilities and job description for the Customer Service Specialist position at PFS?
Customer Service Specialist
Location: 61 Responder Drive, Anniston, AL 36205
FLSA Classification: Non-Exempt
Employment Class: Part-Time Regular
Position Summary:
Potawatomi Training, LLC (a federal government contractor) is seeking a qualified Customer Service Coordinator who provides daily support by conducting temperature screenings for any person entering the facilities. CSS also provides support for the Atlanta Airport operations for arriving students, arrival procedure at lodging and assist with departure days.
Essential Duties & Responsibilities:
• Provide a friendly and customer service focused introduction to students as they arrive
• Load luggage onto the bus
• Compare student identification cards against the Real ID compliance manifest
• Assign student to proper coach bus for transport to Anniston
• Brief students on location and departure time of bus
• Communicate with Student Services and Travel personnel to account for students who are late or missing
• Coordinate flight schedules, correspondence and Real ID manifests from both internal and external agencies
• Track all incoming students arriving at the Atlanta Airport
• Reply to general information requests from students with accurate information
• Perform daily temperature screening in multiple locations for all staff, students, vendors, visitors or any person entering facilities
• Record and report numbers at the end of each shift
• Maintain cleanliness and sanitization of equipment used for temperature screenings
• Conduct temperature screening and unload luggage for arriving students at Bldg. 320
• Light general cleaning duties at Bldg. 320
• Accountability and temperature screening of all departing students
• Assist with loading luggage on departure days
• Provide after-hours support to Student Services
• Works effectively with a team and is respectful of colleagues
• Adheres to company policies and procedures
• Accepts constructive criticism and is receptive to changes in the work environment
• Other duties as assigned
EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS:
• High school graduate or GED equivalent required
• Three (3) or more years experience in customer service preferred
• Excellent Customer Service Skills
• Must possess and exhibit excellent verbal and written communication skills
• Must be able to work weekends and flexible hours
• Must be able to lift, turn and carry items up to 60 lbs.
Potawatomi Training, LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.