Service Planning and Design Supervisor- Flexible Location

Requisition ID # 143520 

Job Category: Maintenance / Construction / Operations 

Job Level: Supervisor

Business Unit: Gas Engineering

Work Type: Hybrid

Job Location: San Jose

Department Overview

The company’s Service Planning and Design organization (SP&D) supports the business vision by delivering customers safe, reliable, and affordable electric and gas services in compliance with all applicable regulatory and internal requirements. SP&D supports both gas and electric operations through its customer project management, design and estimating functions.

Position Summary

The Service Planning & Design leadership job family is responsible for customer advocacy, project coordination and delivery for new business electric and gas customer projects, designs, cost estimates, contracts, accounts receivables, dependency management, clerical services and other related services. Incumbents are responsible for the strategic engagement and ongoing new business relationship management with large builders and developers, cities and counties, and active strategic customers in PG&E’s service territory. Responsibilities include planning for, and addressing, emerging legislation and trends in new business gas and electric service, partnering with internal stakeholders from other lines of business to successfully enable new business gas and electric load for critical support of economic vitality and housing growth requirements, and providing support during major emergencies.

Position will require up to 25% of travel time in work schedule.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

Location is flexible within the PG&E Service Territory, please note hiring leader will make final decision of what are appropriate headquarters for the role based on business need. There is preference for the incumbent to be based in PG&E’s Bay Area- South Bay Region.

Qualifications-

Minimum Qualifications: 

•             Bachelors Degree in Business Administration or job-related discipline or equivalent experience

•             3 years of job-related experience

•             2 years of utility/construction/urban planning experience including experience with service planning, estimating, project management, technical customer service and/or other relevant experience.

•             Valid Drivers’ License

Desired Qualifications:

•             Construction management certification

•             Project management professional – PMP

•             1-2 years of prior supervisory or project lead experience

• Knowledge, Skills, Abilities and (Technical) Competencies
  • Knowledge of utility industry safety practices and requirements.
  • Strong knowledge of new business tariffs and gas &electric Rule 2, 15, and 16.
  • Knowledge of the California Public Utility Commission General Orders (GO) 95, 128 and 165 requirements and bargaining unit contracts.
  • Knowledge of gas and electric distribution construction practices.
  • Knowledge of estimating preparation and approval process.
  • Working knowledge of the Work Management Process, SAP and Construction Scheduling process.
  • Working knowledge of bargaining unit contracts
  • Good communication, interpersonal, and collaboration skills to effectively build relationships and manage subordinates.
  • Strong customer service orientation.
  • Proficient in Microsoft Office and SAP.

Responsibilities

•             Supervises staff providing customer consultation for new business opportunities, customer advocacy, project management and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.

•             Maintains overall customer experience of new business customer projects, coordinating across all lines of business for service delivery.

•             Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.

•             Maintains organizational and employee performance in alignment with new business customer delivery goals and metrics including safety,  satisfaction and areas of improvement.

•             Establishes and maintains effective relationships with union shop stewards and understands and adheres to union contracts.

•             Ensures adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines and contracts. Ensures work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria and compliance requirements.

•             Creates a safety-first work environment and culture.

Salary : $105,000 - $133,000