Carrier Relations Representative

Carrier Relations Representative

With more than 40 years of transportation experience, PGT Trucking Inc. is a leader in flatbed shipping solutions with the best drivers, and office talent in the industry!

If you are interested in becoming part of our team, there are a few things you should know:

• You will have PURPOSE. Transportation and logistics are critical to the economy, to commerce and to society; and every person working in the supply chain plays a vital role.
• You will GROW. Your job will expose you to areas outside of your comfort zone, like economics, mathematics, technology, international law and customer relations. PGT offers in-house training programs and supports education to evolve your role.
• You will be CHALLENGED. No two days are the same in the transportation industry, and the dynamic nature of the work makes for a challenging and fulfilling career.

About the Role:

As a Carrier Relations Representative for PGT Trucking Inc., you will build relationships with carriers to move loads on time for our customers at the right price. Taking initiative to ensure service excellence by ensuring on time picks ups and deliveries, and resolving issues as they arise is expected. This position is based in our Corporate Headquarters building located in Hopewell Township, PA (Aliquippa) conveniently located near the Pittsburgh Airport/Moon Township/Robinson/Beaver Valley areas.

Responsibilities:

• Develop new and grow existing carrier relationships with carrier's key contacts to move freight in the most profitable manner.
• Maintain and build effective relationships with customers and carriers.
• Manage both inbound and outbound call volume to generate carrier leads and referrals for freight coverage.
• Negotiate rates with carriers to meet margin requirements and ensure maximum profitability, while maintaining customer service excellence.
• Ensure customer satisfaction and excellent service levels by maintaining on time tracking and shipment details accurately and timely in the system, with safe, reliable carriers.
• Identify issues and professionally problem solve to implement the best solution.
• Thoroughly communicate directly with internal sales and operations teams when necessary.

Requirements:

• HS Diploma or GED required. Associate or Bachelor's degree preferred.
• Experience in truck dispatch or freight brokerage operations is preferred.
• Must have a big picture mentality, have high energy, be self-motivated and hardworking with a sense of urgency.
• Ability to motivate and persuade others, while building valued relationships.
• Must be independent and driven to produce results and achieve goals, while also working collaboratively with a team of people to achieve overarching company goals.
• Must be able to keep up and rise to the occasion in a fast-paced environment, while multi-tasking, prioritizing needs and issues that arise.
• Excellent written and verbal communication skills.
• This position is required to be in the office (not hybrid/remote)