MAUI Hotel Concierge - Sales (Tours & Activities)

MAUI Hotel Concierge - Sales (Tours & Activities) Starting at $20/hr commission eligible upon hire with an uncapped earning potential! Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking a Concierge Sales Agent. Our Concierge Sales Agents will serve as Ambassadors of Aloha to help our guests experience our beautiful Island in ways they will never forget. As a Concierge Sales Agent you will be working closely with our guests to book their activities and tours while they are on the Island of Maui. You may also be booking tours and activities on the neighbor islands for our guest depending on their travel needs. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years. AMAZING TRAVEL BENEFITS!!! Eligible to receive two (2) Roundtrip Air Tickets annually which equates to $650 per ticket after one (1) year of employment. You can fly anywhere in the world your heart desires! **Travel tickets increase as your seniority increases** Ability to apply for an IATAN card that allows industry discounts worldwide, after one year of continuous employment. Up to 20% discount on any package booked to a Pleasant Holidays destination. Up to 20% discount on tours/activities booked in advance. Special discounts or complimentary stays that are offered by business partners on a uniform basis to all Pleasant Holidays employees. Family and Friends discounts as well! **Terms & restrictions apply and will be provided more information upon hire** This position is based on the Island of Maui. You must reside on island to be considered for this position. If interested, you must complete an online application. Please note: New Hire Onboarding and Al Desk training for this position will be done remotely, additional training will be completed at a hotel concierge desk. Therefore, access to a computer or laptop plus internet is preferred, but not required. Salary: $14/hr uncapped earning potential on commission Status: Part Time - minimum 25 hours per week (must have a flexible work schedule) Location: You may be assigned to more than one hotel concierge desk as we have multiple hotels on island. You may also be scheduled to work from home a couple shifts a week, depending on business operations. Management to decide on desk location assignment. Qualifications: Prior experience in sales and/or customer service (1-3 years, preferred) Experience in working within the tourism/hospitality/travel field (highly preferred) Exceptional sales and customer service skills (highly preferred) Knowledge of the Hawaiian Islands Knowledge of the Tours and Activities we have to offer (training provided) Ability to grasp customer requirements and cater to individual needs Love for interacting with people from different cultures Ability to take initiative, work independently and multi-task in a fast paced environment Excellent verbal and written communication skills (required) Basic computer literacy (required) Experience using a POS system (preferred, training provided) Able to speak, read, and write English fluently (required) Able to speak, read, and write Japanese fluently (highly preferred) Benefits to working at Pleasant Holidays: • Medical (with prescription) • Vision • Dental • Flexible Spending Accounts • Paid Time Off for Holidays, Vacation, and Illness • Company paid Life Insurance • Long Term Disability • 401(k) Plan • AFLAC Plans • Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too! Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving 17 million AAA Members across 21 states. Pleasant Holidays is an Equal Opportunity Employer Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.