What are the responsibilities and job description for the Customer Service Representative position at Phase1 Management?
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities:
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Find patterns in customer complaints and bring them to the team for improvement
Ensure customer account information is up-to-date
Regularly meet with sales lead to receive the newest service and product knowledge
Qualifications:
Display strong communication skills, active listening skills, and personal skills
Must have graduated high school, received a G.E.D. or equivalent
Previous work in a customer-facing position
About Company:
We help agents work from home virtually. We have an amazing culture, and is built of Faith, Family, and then work.
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