What are the responsibilities and job description for the Center Manager position at Philadelphia Urgent Care management?
Urgent Care Center Manager
Organization Overview
vybe urgent care is Philadelphia's leading independent urgent care provider delivering care to adults and children in Philadelphia, Delaware, and Bucks Counties. Open 7 days a week, vybe delivers an affordable and convenient alternative to long emergency room wait times and the limited hours of family physicians. In addition to welcoming walk-ins, vybe offers a telemedicine service for those who wish to see a clinician online. vybe accepts major insurance plans and provides a comprehensive range of urgent care services such as illness and injury treatment, digital x-rays, EKGs, lab testing, physicals, immunizations, and occupational medicine. Find the medical care you need with the convenience you want at vybe urgent care locations throughout the Philadelphia area. For more information, visit www.vybe.care
vybe urgent care is rapidly becoming the "go-to" destination for urgent care services in Philadelphia. We believe that everyone deserves compassionate care and an incredible experience. Our objective is to surprise and delight patients every day through compassion, transparency, warmth and drive.
We're looking for experienced and engaged Center Managers who can assume responsibility for daily operations of multiple urgent care sites and drive effectiveness and efficiency through continuous improvement of processes and personnel.
This position provides a tremendous growth opportunity for professionals who can build an environment of high clinical quality, team engagement and extraordinary patient experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Center Manager is responsible for managing all aspects of operations and creating a high performance culture that puts safety first and drives patient delight and business results. Leaders in this position will serve as a role model and support a positive image of vybe urgent care inside and outside the organization. Primary duties include, but are not limited to:
- Responsibility for center facility management.
- Oversee the recruitment, hiring, and management of Center employees.
- Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations.
- Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction.
- Oversee the financial performance of assigned Centers.
- Optimize revenue per visit and cash collections
All duties will be performed in accordance to policy and procedure, standards of care, and relevant regulations.
POSITION REQUIREMENTS
- Bachelor's degree or equivalent experience.
- 2 years of supervisory or management experience in an urgent care or emergency department healthcare setting
- Proven leadership ability.
- Must be very comfortable with hands on management and coaching of teams.
- Must have intermediate skills in MS Word, MS Excel and be tech savvy.
- Excellent organizational and interpersonal communication skills and ability to build and maintain effective working relationships across various constituencies.
- Must convey a professional demeanor and be able to act calmly and effectively in a busy or stressful situation.
- Bring a genuine high energy level and project a healthful image.
- This position requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
WORKING CONDITIONS
- This position is based in multiple urgent care centers.
- Potential exposure to moderate noise and infectious diseases and blood-borne pathogens.
- Requires travel to other centers and meeting locations throughout Philadelphia.
- Physical requirements include bending, reaching, standing, walking, squatting and sitting, pushing and pulling throughout a regular work shift. Requires manual dexterity and ability to occasionally lift 50 lbs.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
