HPM Support Tech

Job Title

HPM Support Tech

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact , option 5, for assistance.

In this role, you have the opportunity to:

Process/Decontaminate MATC Demo Equipment and perform Functional tests on demo returns. Also, would maintain proper warehousing and inventory control, and facilitate outside repairs by Philips FSE. Additionally, would be responsible for accurate tracking on demos.

You are responsible for:

Personal Conduct & Teamwork:

* Demonstrates appropriate and professional communications, both written and verbal, to internal and external personnel
* Utilize appropriate technology to support effective communication (Laptop apps like Outlook and Lync, cellphone, and texting.
* Be prompt for all meetings and scheduled calls. Maintain regular work schedule attendance. Complete all assigned tasks within expected timeframes.
* Promote positive teamwork between peers and all Philips/All Parts colleagues.
* Actively promote All Parts Medical and Multi-Vendor services to all stakeholders, both internal and external.
* Models the Philips cultural behaviors; Our behaviors describe essential traits like winning, taking ownership, teamwork and acting with integrity. Yet we can sharpen our focus on customers, delivering with quality, acting fast and being eager to improve. And inspiration drives all of us to make the extra effort to succeed.
* Respect and respond to survey result as internal/external customer feedback indicating need or opportunity of process and/or product improvement.
* Complete expense reports within the time allotted per policy. Attach all receipts to P-Card purchases and provide description of item purchased and how it is being used.

Materials & Logistics Process:

* Ensures timely and accurate performance reporting and reviews. Participates in implementing quality measurement guidelines.
* Maintain facility and ensure infrastructure maintenance and corrective actions are followed to support sustained operations.
* Maintain inventory process controls and operational compliance in storage of materials.
* Management and coordination with Philips entities for return of Demo materials and support.
* Coordinates department responses to Demo issues. Works with other departments, as necessary, to provide quick and accurate response.
* Responsible for the quality of work, process adherence, and escalations in support of Demo equipment.

Business Results:

* Maintain reclamation of materials and maximize optimal revenue while driving Philips circular economy initiatives.
* Effectively control expenses through economical utilization of materials and equipment.
* Manage transactional operations for outside repairs of Demo equipment; including technical coordination, quoting, RMA, and transportation of materials.
* Participate in inventory audits to ensure proper levels of inventory are achieved based on Parts Wizard.
* Identify and exploit opportunities to reduce the cost and improve the quality of transportation and packaging of materials.

Compliance:

* Ensure the Logistical Operations area is kept clean, organized, and clutter free and that applicable areas are properly maintained.
* Collaborate with Q&R to sustain a quality-centric mindset to ensure compliance with all applicable FDA, ISO, and other regulations, as well as all APM/Philips documented policies & procedures.
* Ensure that daily valid ESD wristbands & monitoring devices are within compliance and maintained, where applicable
* Ensure all parts are handled with ESD compliance per training.
* Ensure that "instadose" meter is worn at all times around radiation emitting devices and that monthly readings are taken, where applicable

You are a part of:

Philips Customer Service organization, specifically North America All Parts organization. You will grow with the program and create daily impact on the organization and challenged to expand our reach as industry leaders.

To succeed in this role, you should have the following skills and experience:

* High School Diploma
* 2 years of experience with medical parts or equipment is preferred.
* Warehouse Equipment experience preferred
* Customer interaction experience•
* Participate in on-call rotation when needed
* Shipping and Receiving experience preferred
* Strong computer skills required
* Occasionally lift or carry up to 100 pounds (assistance available when lifting or carrying items over 50 pounds).
* Good PC knowledge: Excel, Word, Power Point, etc.
* Good communication skill.
* Good time management
* Positive thinking and attitude

In return, we offer you:

The opportunity to drive commitment towards continuous improvement and vocalize suggestions and concerns, while assisting with idea generation for solutions. As well, help improve the line yield, determine what can be done to identify problems and aide in improving overall process to reduce errors and failures in the future.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Life at Philips is an opportunity for personal and professional growth. And a journey into the unexpected; our people often experience moments when their lives and careers come together in meaningful ways.

In addition to being purpose-driven, at Philips, we deeply believe in equality and that our people should be a reflection of the society and countries in which we operate. So we value our people in all aspects of diversity, whether generational, gender, experience, ethnicity, race, sexual orientation, ability, nationality, or other aspects. We believe that a flexible and inclusive culture invites a full spectrum of ideas, opinions, and experiences into the decision-making, and strive to create it wherever possible.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page , or you can discover helpful advice from our employee blog. You can also learn about our recruitment process or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

Equal Opportunity Employer/Disabled/Veteran